Position Overview

We are seeking a Casual/Part-Time Front Desk Agent to join our team. The ideal candidate should be mature, outgoing and well rounded individual with excellent communication skills, be detail-oriented, and provide exceptional customer service.

Core responsibilities will include but are not limited to the following:

- Greet and welcome guests in a friendly and professional manner

- Answer phone calls and emails, directing them appropriately

- Schedule appointments and maintain calendars

- looking up parts for customer inquiries

- in-store retail sales

- basic cleaning/sanitizing of the office and retail area

- customer deliveries and some field work with other staff when required

Requirements

- must be able to work as a team and follow directions from senior staff members (asking questions when needed is encouraged!) with the ability to work alone.
- Proficient in proofreading and maintaining accuracy in written communication.
- Strong phone etiquette skills with the ability to handle inquiries effectively
- Ability to computerize information accurately and efficiently




- Prior experience in customer service or as a receptionist is a plus
- Knowledge of clerical procedures and office management systems
- Detail oriented with excellent organizational skills to manage multiple tasks effectively

- Able to handle the ebb and flow of slower and busy times without disruption in work quality.

- must be fluent in English.

-* must have a valid driver's license with own vehicle as transit is limited.*

- a good working knowledge of Gmail/calendar

- intermediate computer skills

- basic knowledge of hot tubs is an asset but not required as full training is provided.

** Opportunity to earn commission on sales and also the opportunity to increase base wages pending performance reviews.

Job Types: Part time, Casual

Pay: From $15.00 per hour

Benefits:

- Casual dress
- Dental care
- Extended health care
- Vision care

Language:

- English (required)

Licence/Certification:

- Driving Licence (required)

Willingness to travel:

- 25% (required)

Work Location: In person

📌 Front Desk Agent (Canada)
🏢 Western Tub and Pool
📍 Canada