Job Summary:

We are looking for an experienced and motivated Automotive BDC agent to oversee the day-to-day operations of our Business Development Center. This role is essential in driving customer engagement, generating qualified leads, and supporting the sales and service departments. The ideal candidate is a strong communicator, team leader, and results-oriented professional who can effectively coach BDC representatives and improve department performance

Key Responsibilities:

- Handle inbound and outbound calls, internet leads, and appointment setting.

- Set goals, monitor team performance, ensuring adherence to scripts, processes, and daily productivity goals.

- Conduct regular training, coaching, and performance reviews to improve call quality, lead follow-up, and appointment conversion rates.

- Assist with scheduling and workload management to ensure optimal BDC coverage during business hours.

- Track and report key performance indicators (KPIs) such as lead response times, appointment show rates, and call volume.

- Work closely with the sales and service departments to ensure accurate communication and a smooth handoff of appointments.

- Work closely with Marketing Coordinator to generate campaigns for follow up.





- Address and resolve escalated customer concerns in a skilled and timely manner.

- Ensure proper and consistent use of the dealership’s CRM and BDC software tools.

- Stay informed about current promotions, inventory, and dealership processes to assist with lead conversion and customer inquiries.

Qualifications:

- 1–3 years of experience in a BDC, automotive call center, or similar supervisory role.

- Strong leadership and team management skills.

- Excellent written and verbal communication abilities.

- Familiarity with CRM systems (e.g., PBS, Surefire, Activix).

- Ability to multitask, prioritize, and problem-solve in a fast-paced environment.

- Customer-focused mindset with a commitment to delivering outstanding service.

- Automotive dealership experience preferred.

Benefits:

- Competitive salary plus performance bonuses.

- Health and Dental insurance

- Paid time off and holidays.

- Opportunities for advancement and career growth.

- Employee discounts and incentives.

Experience:

- BDC/Automotive Call Center: 1 year (required)

- Management : 1 year (required)

Work Location: In person

📌 Automotive BDC Agent (Canada)
🏢 Signature Cars
📍 Canada