Location: 970 Verbena Road, Mississauga, ON, L5T 1T6
Schedule: Monday to Friday, 9:00 AM – 5:00 PM
Job Type: Full-time
Compensation: $21.00–$22.00 per hour (based on experience)
Expected Hours: 40 per week

About Us

FB Canada Express is a Canadian transportation and logistics company committed to providing reliable freight solutions and exceptional customer service. We value teamwork, professionalism, and continuous improvement while creating a supportive workplace where employees can develop and grow.

We are currently seeking a highly motivated and detail-oriented Customer Service Representative to join our dynamic logistics team. This role is ideal for someone who enjoys working with customers, providing excellent service, and supporting day-to-day office operations in a fast-paced, team-based environment.

The successful candidate will also support the reception area, welcoming visitors and assisting with general inquiries and package-related requests.

Key Responsibilities

- Serve as the primary point of contact for customer inquiries by phone, email, and in person.
- Welcome and greet visitors in a professional and friendly manner and direct them to the appropriate staff member.
- Maintain the reception area and ensure visitors receive appropriate assistance upon arrival.
- Contact internal staff when visitors arrive or when packages require attention, pickup, or delivery.
- Assist with package-related requests and coordinate with internal teams as needed.
- Process customer orders accurately and efficiently.
- Provide customers with shipment updates, delivery information, and follow-up as required.
- Investigate shipment issues and work with Operations, Dispatch,



Warehouse, and Sales teams to resolve them promptly.
- Respond to customer questions and concerns professionally, identify effective solutions, and follow up to ensure issues are resolved.
- Build and maintain positive relationships with customers through professional and responsive communication.
- Maintain accurate customer records using Microsoft Outlook, Excel, Word, and internal systems.
- Collaborate with internal teams to ensure customer expectations are met and service quality is maintained.
- Participate in team meetings and contribute ideas and feedback to improve customer service and office processes.
- Perform other general administrative and customer service duties as required.

Qualifications

- Strong verbal and written communication skills in English
- Fluency in Mandarin is required
- Proficiency in Microsoft Office, particularly Outlook, Excel, and Word
- Excellent organization and time management skills
- Strong customer service and interpersonal skills
- Professional and friendly approach when interacting with visitors, customers, and staff
- Ability to multitask and work effectively in a fast-paced environment
- Strong problem-solving skills and a proactive approach
- Ability to work independently and as part of a team

Experience





- Minimum 2 years of experience in customer service, reception, or an administrative role
- Experience in logistics, transportation, or e-commerce environments is preferred

Education

- Post-secondary education in a related field is preferred but not required

What We Offer

- Supportive and inclusive work environment focused on collaboration, respect, and career growth
- Comprehensive benefits package, including health, dental, and vision coverage

FB Canada Express is an equal opportunity employer committed to fostering a respectful, inclusive, and accessible workplace. We welcome applicants of all backgrounds and are dedicated to supporting our employees' well-being and professional growth. If you require accommodation during the recruitment process, please let us know. We will work with you in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and applicable human rights legislation to meet your needs.

Artificial intelligence (AI) is not used to screen, assess, or select applicants for this position.

This is an existing vacancy created to support continued business growth.

Pay: $21.00-$22.00 per hour

Advantages:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Vision care

Application question(s):

- what is your proficiency in Excel? basic/intermediate/ advance
- Do you have Strong verbal and written communication skills in English?

Experience:

- Customer service: 2 years (required)
- logistics, transportation, or e-commerce environments : 2 years (preferred)

Language:

- Mandarin (required)

Work Location: In person

📌 Customer Service Representative – Mandarin Required (Canada)
🏢 FB Canada Express
📍 Canada