- Registers guests and assigns rooms, accommodating special requests whenever possible.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Knows how to use front office equipment.
- Uses proper telephone etiquette.
- Coordinates guestroom maintenance work with the engineering and maintenance division.
- Maintains the cleanliness and neatness of the front desk area.
- Duties associated with Guest Service Representative’s position including but not limited to the above.
Minimum Qualifications and Skills
- High school graduate or equivalent.
- Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
- Must be available for various shifts, weekdays and weekends.
- Excellent organizational, written and oral communication.
- Proficient/familiarity with Opera would be an asset.
- Night Audit experience is an asset.
Physical Effort
- Standing at a computer for long periods of time.