About Freeway Communications

Freeway Communications is a leading provider of Push-to-Talk over Cellular (PTToC) and GPS fleet tracking solutions, including FreewayPTT and FleetTracker.ca.

We support businesses across Canada with reliable communication and tracking tools that keep their teams connected and their fleets visible in real time.

We are looking for a Customer Technical Support Specialist to join our team and provide front-line support to our clients.

Position: Customer Technical Support Specialist

Location: Abbotsford, Onsite or Hybrid depending on candidate.
Job Type: Full-time

Key Responsibilities

- Provide phone, email, and ticket-based technical support to customers using FreewayPTT and FleetTracker.ca devices and platforms.
- Troubleshoot device, application, and connectivity issues (Android devices, SIMs, data connectivity, GPS, web portals, etc.).
- Assist customers with account setup, device provisioning, configuration, and basic training.
- Walk clients through step-by-step solutions in a clear, professional, and patient manner.
- Document all support interactions, troubleshooting steps, and resolutions in the ticketing/CRM system.
- Escalate complex technical issues to GM, following internal procedures.
- Monitor and follow up on open tickets to ensure timely resolution and customer satisfaction.
- Provide feedback to management and development teams about recurring issues, feature requests, and product improvements.
- Contribute to internal and customer-facing knowledge base articles and FAQs.

Qualifications

- 1–3 years of experience in technical support, helpdesk, or customer service in a technology/telecom environment.
- Strong troubleshooting skills with hardware and software (Android devices, apps, and web portals).




- Comfortable working with networking basics (Wi‑Fi, cellular data, APN settings, IP basics).
- Excellent verbal and written communication skills in English.
- Strong customer service mindset: patient, clear, and solution-focused.
- Ability to manage multiple tickets and prioritize in a fast-paced environment.
- Proficiency with common office and support tools (e.g., CRM/ticketing systems, MS Office/Google Workspace).

Nice to Have:

- Experience with PTToC solutions, two-way radio systems, or VoIP services.
- Experience with GPS tracking / telematics platforms (e.g., FleetTracker.ca or similar).
- Bilingual (English/French) or other languages an asset.
- Basic understanding of APIs, mobile device management (MDM), or Linux-based systems.

What We Offer

- Competitive salary and benefits package.
- Training on FreewayPTT, FleetTracker.ca, and related systems.
- Chance to work with a growing company in the communications and telematics space.
- Supportive, collaborative team environment.
- Opportunities for career development and advancement.

Work Schedule

- Full-time, Monday to Friday, 9:00 a.m. – 5:00 p.m.
- Occasional on-call or after-hours support may be required, with appropriate compensation.

How to Apply

Please send your resume and a brief cover letter outlining your relevant experience and why you’re a good fit for this role to:

Email: [email protected]

Subject Line: Customer Technical Support Specialist – [Your Name]

Applications will be accepted until August 31st, or position filled. Only candidates selected for an interview will be contacted.

Pay: $21.00-$27.00 per hour

Benefits:

- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home

Education:

- Secondary School (required)

Language:

- English (required)

Work Location: Remote

📌 Customer Technical Support Specialist (Canada)
🏢 Freeway Communications
📍 Canada