Position Title: Surgical Office Receptionist

Type of Employment: 12 Month Term - Full Time (on-site)

Location: #100-405 Fort Whyte Way, Oak Bluff, MB

Reports To: Clinic Nurse Manager

Job Summary:

Fort Whyte Orthopedics is seeking a Surgical Office Receptionist located in Winnipeg, MB. This role manages patient phone calls, supports front desk reception, schedules follow-up appointments, and ensures smooth patient interactions and flow throughout the clinic. This role requires a team-oriented individual who can multi-task, communicate effectively, and maintain excellent organizational skills. The ideal candidate demonstrates medical knowledge and robust customer service abilities to support patients and ensure clinic operations run efficiently and effectively.

Duties & Responsibilities Overview:

- Schedule follow-up appointments for patients via phone and manage clinic emails as needed for appointment bookings, ensuring emails are forwarded to the appropriate team members.
- Support Surgical Office Assistants (SOAs) with basic clerical tasks, phone coverage, and client support as needed.
- Create, file, and maintain x-ray requisitions for patient follow-up appointments in both Velox and Input Health systems.
- Update Provincial Hip and Knee referral in SWIM system.
- Assist with front desk reception and overall clinic coverage duties on days with two or more doctors.
- Manage on-call referrals, follow-up appointments, and upload ER reports.
- Cover phones for other staff during holidays or busy clinic days as needed.
- Process and sort clinic faxes.
- Set up, test, and assist patients with cold therapy equipment.
- Sort mail and perform light cleaning duties.
- Provide administrative support to the Clinic Nurse Manager as needed.

Qualifications and Skills:

- Medical Office Assistant schooling or equivalent is preferred.




- Medical Terminology course is considered an asset.
- 2 years of relevant experience within an office environment, preferably in a medical field.
- Personal Health Information Act (PHIA) Certification is mandatory.
- CPR Certification is required.
- Commitment to upholding ethical standards and patient confidentiality in handling sensitive medical information.
- Knowledge of medical terminology and administrative processes within a medical practice is considered an asset.
- Organizational skills to manage patients and paperwork effectively.
- Good communication skills to support patients and team members.
- Proficiency in computer skills and relevant software (e.g. Input Health, Wild X, Google Docs).
- Experience with software to book patients such as SWIM and imaging systems such as Velox.

Please note that any offer of employment is conditional upon the successful completion of a satisfactory criminal record check and adult abuse registry check.

Benefits:

- Free On-site Parking: Public transportation does not service this location. Employees must have reliable transportation to commute to and from the worksite.
- Health Spending Account
- Company Group Benefits (Dental, Health, Life, Travel, LTD, etc.)
- Paid Sick Time

Fort Whyte Orthopedics supports employment equity and workplace diversity and encourages all qualified individuals to apply. Accommodation is available upon request during the recruitment process.

Applicant information:

Please apply directly by the closing date.

Only applicants selected for interviews will be contacted. We thank all applicants for their interest in our organization.

Job Types: Full-time, Permanent

Pay: $21.25-$28.75 per hour

Benefits:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Surgical Office Receptionist (Canada)
🏢 Fort Whyte Orthopedics
📍 Canada