Community Outreach Coordinator

BACKGROUND:

We are a well-established Brain Health Centre located in North Vancouver. We have an opening for one full-time Community Outreach Coordinator position. All training will be provided on the job.

At Elumind, we provide state-of-the-art brain and mental health services to individuals in search of reaching the peak of their brains’ potential. Our philosophy encompasses a variety of integrative approaches to brain health as we believe that healthy software (the mind) can only run on healthy hardware (the nervous system). Our vision is to restore the mind-body connection by making the nervous system whole again through both attending to the body and the mind.

Join our dedicated and exceptional team of professionals on a fun-filled and rewarding journey within one of the fastest-growing mental health companies in Canada! Bring in your skills and become part of an excellent team whose vision is to help people with the utmost integrity and passion in applying the art and science of the brain.

Why should you work for us?

- Fully paid-for training and room for growth based on talent and skill
- Competitive compensation based on ability and performance and health benefits
- We are a socially conscious organization and believe in giving back to the community.
- Our philosophy is: At Elumind, we recognize and prioritize clients’ brains as the most important aspect of their vitality and health in everything that they do!
- Special events for our teams, including regular staff gatherings, get-togethers’ and community events.
- On-going training and team meetings to foster collaboration and innovation.

About us

Elumind is a mental health center in North Vancouver, Victoria, Langley, and Kelowna. We are professional, rewarding, and supportive and our goal is to provide state-of-the-art brain and mental health services to individuals in search of reaching the peak of their brains’ potential. Our philosophy encompasses a variety of integrative approaches to brain health as we believe that healthy software (the mind) can only run on healthy hardware (the nervous system). Our vision is to restore the mind-body connection by making the nervous system whole again through both attending to the body and the mind.



Join our dedicated and exceptional team of professionals on a fun-filled and rewarding journey within one of the fastest-growing mental health companies in Canada! Bring in your skills and become part of an excellent team whose vision is to help people with the utmost integrity and passion in applying the art and science of the brain.

Our work environment includes:

- Modern office setting
- Wellness programs
- Growth opportunities
- International Workforce
- Secure work environment

We are currently seeking an experienced Community Outreach Coordinator to support medical professionals at our medical facility. The successful candidate will have experience assisting in the intake and administration of clients. An ability to work independently and follow instructions is a must for this position and all candidates must be capable of handling difficult situations with a positive attitude and composure.

Responsibilities:

- Visit doctors' offices, walk-in clinics, psychiatrists’ offices, psychologists, communities, schools, etc., across Metro Vancouver.
- Introduce Elumind services clearly: Therapeutic Assessment, QEEG Brain Map, Neurofeedback, Biofeedback, PBM, TMS etc.
- Explain how our clinic reduces doctors’ workload and improves patient outcomes.
- Obtain key contact info and identify the best referral workflow for each clinic.
- Follow up regularly with each clinic (bi-weekly or monthly).
- Track all clinic interactions in the Electronic Medical Record Platform.
- Establish communication loops between Elumind and related communities.
- Ensure clinics and communities understand who qualifies for referral and how the process works.
- Promote our doctors’ events and invite physicians to attend.
- Promote our webinars and seminars to community members.
- Share printed materials about treatment pathways and clinical evidence.
- Monitor referral numbers weekly.
- Identify which clinics are growing, plateauing, or inactive.
- Monitor competitors’ activities and programs.
- Re-activate silent clinics through targeted follow-up.
- Work with the client care team to track referred clients’ progress.




- Report weekly to the marketing director on outreach activities, challenges, and wins.
- Ensure all materials used in outreach are updated and consistent.
- Attend local professional meetups, medical events, and community tables.
- Represent the Elumind brand professionally and confidently.
- Create visibility and trust within key healthcare communities.
- Identify community groups actively dealing with mental health conditions.
- Establish referral pathways tailored to each organization’s workflow.
- Offer ongoing support, updates, and educational materials.
- Represent Elumind at mental health fairs, cultural events, health days, and community gatherings.
- Build a positive presence in Metro Vancouver and surrounding communities.
- Any other general medical office duties.

As you can see, this position is for someone who is highly motivated, a multitasker, and focused on customer service and delivering results. If that, is you, we can’t wait to meet you.

Required Skills and Qualifications to apply:

· Experience in community outreach, social services, healthcare, or nonprofit environments

· Excellent communication and interpersonal skills

· Comfortable with field-based work and frequent face-to-face meetings

· Cultural sensitivity and ability to engage diverse communities

· Valid driver’s license and ability to travel to multiple locations

· A Psychology degree is an asset.

Preference will be given to applicants with experience working in settings that provide any of the following:

Job Type: Full-time

Additional pay: Commission Pay

Benefits:

- Company events
- Extended health care
- Paid time off
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kelowna, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 2026-08-20

Expected start date: 2026-09-01

Job Type: Full-time

Benefits:

- Company events
- Dental care
- Extended health care
- On-site gym

Ability to commute/relocate:

- Kelowna, BC: reliably commute or plan to relocate before starting work (required)

Experience:

- Customer Service/Acquisition: 2 years (preferred)

Language:

- English (preferred)

Work Location: Hybrid remote in Kelowna, BC

📌 Community Outreach Coordinator (Canada)
🏢 Elumind Centres For Brain Excellence
📍 Canada