INTERNAL/EXTERNAL

Position Type: Part-Time, Non-Bargaining Unit, Contract (6 Months)
Number of Positions: 1
Reason for Posting: New Position
Rate: $38.06 to $47.58 per hour
Vacation: 7% Vacation Pay
Hours: 20 hours per month (approximately)
Supervisor: Associate Director, Data, Quality and Research
Posting Date: August 5, 2026
Application Deadline: August 19, 2026, by 5:00pm
Location: 36 Lombard Street - Suite 300, Toronto, ON, M5C 2X3

Why Fred Victor?
For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve
the health, income and housing stability of people experiencing poverty and homelessness. We are committed to
ending homelessness, one person at a time.

Fred Victor is seeking an Application Maintenance Consultant to provide technical leadership, governance, and
operational stewardship for the Central Client Database (CCD), a critical organizational application supporting client
information management, service delivery oversight, quality improvement, reporting, and decision-making across the
organization. The consultant will serve as the primary technical steward for the CCD, ensuring the application remains
secure, reliable, maintainable, and aligned with evolving organizational priorities, legislative requirements, privacy
obligations, and operational needs. The role requires independent technical judgment to assess risks, recommend
solutions, prioritize system improvements, and guide decisions related to application stability, security, sustainability,
and future development.

Following transition from the original development vendor, the consultant will provide ongoing technical ownership
of the CCD application ecosystem, including the application codebase, technical architecture, deployment processes,
security posture, documentation, and operational procedures. The role will reduce organizational dependency on
external vendors by maintaining technical knowledge, ensuring continuity, and establishing sustainable support
practices.

The consultant will work across multiple teams and stakeholders, including program leadership, Data, Quality and
Research unit, Privacy officers, infrastructure service providers, cybersecurity resources, internal IT partners, and
external technology vendors. The role requires the ability to translate organizational needs into technical solutions,
assess competing priorities, communicate complex technical concepts to non-technical audiences, and provide
recommendations that balance business requirements, security, privacy, and operational considerations.
The CCD is a custom application built using a Django backend, React frontend, PostgreSQL database, and Docker -
based deployment model. The application is hosted in a cloud setting and currently operates as a standalone
application without external system integrations.

This is a specialized fractional role, estimated at approximately 20 hours per month, with additional time required
during transition activities, critical incidents, security events, system changes, or organizational initiatives affecting
the CCD. The role is focused on application stewardship, technical governance, operational reliability, and risk

mitigation. It does not include responsibility for full-time software development or ownership of unrelated
organizational technology systems.

Does this sound like work you want to be a part of?
We offer a high-energy and collaborative environment, an opportunity to join a diverse team of caring professionals
and a chance to make a difference. With over 75 programs and 25 sites, there are lots of opportunities to grow your
career with us.

What You Will Do:
Technical Leadership and Application Stewardship:

- Serve as the primary technical steward and point of accountability for the Central Client Database application.

- Provide independent technical expertise and recommendations regarding application stability, security,

maintainability, technical risks, and future sustainability.
- Maintain oversight of the CCD technical environment, including application architecture, source code, deployment

processes, database structure, configuration, and supporting documentation.
- Develop and maintain a technical roadmap for the CCD, identifying opportunities for improvement,

modernization, risk reduction, and operational sustainability.
- Assess proposed changes and enhancements to determine technical feasibility, risks, dependencies, and potential

impacts on organizational operations.
- Provide technical guidance to leadership and stakeholders regarding system capabilities, limitations,



risks, and

recommended approaches.

Application Maintenance, Reliability, and Operational Support

- Maintain and support the Central Client Database application to ensure ongoing availability, reliability, and

operational effectiveness.
- Investigate, troubleshoot, and resolve complex application defects, performance issues, and technical

incidents.
- Lead technical investigations into ambiguous or complex problems requiring analysis, evaluation of multiple

factors, and independent decision-making.
- Monitor application performance, availability, and reliability indicators and recommend corrective actions

when required.
- Support application recovery and restoration activities during system disruptions or operational incidents.

- Maintain application configuration settings, including mail server configuration, application services, and

environment-specific settings.
- Support deployment activities using established Docker-based deployment processes.

- Ensure application changes are implemented safely through appropriate testing, validation, documentation,

and change management practices.

Codebase, Development Practices, and Technical Sustainability

- Maintain and enhance the CCD codebase, including Django backend and React frontend components.
- Implement approved enhancements, configuration changes, and defect fixes while maintaining application

quality and stability.

- Maintain source control practices, repository structures, branching processes, and technical documentation

standards.

- Review application dependencies, libraries, and frameworks to ensure ongoing compatibility, security, and

supportability.

- Monitor technical debt and identify opportunities to improve maintainability, reliability, and long-term

sustainability.

- Document technical decisions, system changes, known issues, workarounds, and recommended

improvements.

- Ensure technical knowledge is retained within the organization through effective documentation and

knowledge transfer practices.

Security, Privacy, Compliance, and Risk Management
• Maintain awareness of security risks affecting the CCD technology stack and proactively recommend

mitigation strategies.

- Apply security updates, patches, and dependency upgrades as required.
- Monitor and address application vulnerabilities, security advisories, and technology risks.
- Support compliance with organizational privacy, security, governance, and information management

requirements.

- Monitor SSL/TLS certificates, application security configurations, and related operational controls.
- Identify emerging risks affecting application reliability, security, or sustainability and develop

recommendations to address them.

- Support privacy and security reviews by providing technical information regarding application architecture,

data handling, and controls.

Incident Management and Operational Risk Ownership

- Act as an escalation point for significant CCD application issues affecting organizational operations, reporting,

client information management, or staff access.
- Lead technical response activities during application incidents, including investigation, communication,

resolution planning, and recovery coordination.
- Assess technical issues in relation to operational impact and recommend appropriate response strategies.

- Provide timely technical guidance during situations where system availability, data integrity, privacy, or

reporting accuracy may be affected.
- Maintain and improve recovery procedures, operational documentation, and incident response practices.

Stakeholder Engagement and Technical Advisory

- Collaborate with program teams, Data, Quality and Research unit, leadership, internal IT partners,

infrastructure providers, and external vendors to address application needs and risks.
- Represent Fred Victor’s interests when working with external technology partners and service providers.
- Facilitate discussions where stakeholder needs, technical limitations, timelines, security requirements, and

operational priorities may conflict.

- Influence decision-making by communicating technical risks, trade-offs, and recommendations clearly to

technical and non-technical audiences.





- Provide guidance regarding the technical implications of legislative changes, reporting requirements, business

process changes, and organizational initiatives.

- Build effective working relationships with stakeholders to ensure technology decisions support client service

delivery and organizational priorities.

What You Bring to the Team:

- Postsecondary education in Computer Science, Information Technology, Software Engineering, or a related field,

or an equivalent combination of education and experience.
- Experience providing technical stewardship, application support, system administration, or technology consulting

for business-critical applications.
- Experience maintaining and supporting custom-developed applications in production environments.
- Experience independently troubleshooting complex application issues and recommending solutions.
- Experience working with source code repositories, deployment processes, technical documentation, and

application lifecycle management.

- Experience collaborating with business stakeholders, infrastructure teams, and external technology vendors.
- Experience assessing technology risks and making recommendations in situations involving ambiguity, competing

priorities, and operational impacts.

What Sets You Apart:

- Experience supporting applications developed using Python/Django, React, or comparable web application

frameworks.
- Experience working with PostgreSQL or other relational database technologies.

- Experience managing Dockerized applications and container-based deployments.
- Experience using GitHub, GitLab, or similar source control platforms.
- Understanding of RESTful API architectures and modern web application designs.
- Knowledge of application security practices, dependency management, vulnerability remediation, and secure

development practices.

- Familiarity with SSL/TLS certificate management and application security best practices.
- Familiarity with cloud-hosted application environments and infrastructure concepts.
- Strong analytical and problem-solving skills with the ability to independently assess complex issues and

recommend solutions.

- Ability to make sound technical decisions while balancing organizational priorities, risks, and constraints.
- Strong communication skills with the ability to explain technical concepts to non-technical stakeholders.
- Ability to influence stakeholders, manage competing perspectives, and facilitate decisions involving technical and

operational considerations.

- Strong judgment and ability to operate independently with limited supervision.
- Ability to manage competing priorities and respond effectively to changing organizational needs.
- Strong attention to detail and commitment to documentation, governance, and knowledge management.

Work Environment

- The work is performed in a hybrid, remote-first environment with collaboration across internal program teams,

Data, Quality and Research unit, internal IT infrastructure partners, and external technical stakeholders.
- The role involves advanced technical analysis, troubleshooting, documentation, risk assessment, and system

improvement activities.
- Work is primarily asynchronous, with scheduled meetings required for technical planning, stakeholder

consultation, incident response, and transition activities.

Compensation and Benefits:

- For the Application Maintenance Consultant (Central Client Database), Fred Victor offers an hourly rate between

$38.06 to $47.58 per hour.
- 7% vacation pay.
- Access to employee and family assistance plan.

How You Can Apply:
Send your resume and an email describing why you want to be part of the Fred Victor Team by August 19, 2026, by
5:00pm to [email protected] with ‘Application Maintenance Consultant (Central Client Database)’ in the subject
line.

A Police Record Check is required by the final candidate prior to hiring.

Accessibility & Accommodation
Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected,
and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants
who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of
sexual orientation and gender identities and have lived-experience

If you are a person with a disability and require accommodation and/or assistance during the application process, please
contact us in advance. We strive to provide reasonable accommodations whenever requested. Information received
relating to accommodation requests will be treated with confidentiality.

📌 Application Maintenance Consultant (Central Client Database) (Toronto)
🏢 Fred Victor
📍 Toronto