We’re hiring a Customer Support / Technical Support professional to join a well-established, global security software company based in Mississauga, Ontario. This is a full-time, hybrid role (3 days onsite, 2 remote) supporting mission-critical security solutions used by enterprise clients across banking, telecommunications, medical, and financial services. The role offers hands-on exposure to specialized security platforms in highly regulated environments.

We’re hiring a Customer Support / Technical Support professional to join a well-established, global security software company based in Mississauga, Ontario. This is a full-time, hybrid role (3 days onsite, 2 remote) supporting mission-critical security solutions used by enterprise clients across banking, telecommunications, medical, and financial services. The role offers hands-on exposure to specialized security platforms in highly regulated environments.

Required Skills & Experience

- Experience in customer support or a client-facing technical role
- Strong written and verbal communication skills
- Highly organized with excellent follow-up and attention to detail
- Ability to troubleshoot issues and collaborate with internal technical teams
- Comfortable working independently in a fast-paced environment
- Proactive, customer-first mindset with strong problem-solving skills





Desired Skills & Experience

- Experience supporting enterprise or security-focused software
- Exposure to specialized platforms or legacy/mission-critical systems
- Interest in learning recent programming languages and frameworks
- Experience working with customers in regulated industries

What You Will Be Doing

- Providing professional and responsive customer support via email and phone
- Tracking and managing customer issues to ensure timely resolution
- Partnering with internal teams to troubleshoot and resolve technical issues
- Participating in structured training to build deep product knowledge
- Documenting customer interactions and solutions
- Identifying opportunities to improve support processes

Tech Breakdown

- 70% Specialized Security Platforms
- 30% Internal Support Tools & Documentation

Daily Responsibilities

- 70% Hands-On Customer Support
- 10% Process Improvement & Documentation
- 20% Cross-Team Collaboration

The Offer

- 80-90K Base Salary
- Full benefits package

You will receive the following benefits:

- Medical, Dental, and Vision Insurance
- Vacation Time
- Hybrid work model (3 days onsite, 2 remote)
- Comprehensive training and long-term growth opportunities

Current Vacancy: Yes
Use of AI in Hiring: No

📌 NonStop Support Representative (Canada)
🏢 Motion Recruitment
📍 Canada