Alpha Auto Group (AAG) is a Canadian automotive retailer with a rapidly expanding network of dealerships across North America. We focus on providing exceptional customer experiences, developing high-performing teams, and fostering trusted partnerships with our manufacturers, all while maintaining a dedication to excellence rooted in drive, discipline, and a data-driven mindset.

At AAG, we’re continuing to grow and shape the future of the automotive industry. We’re currently hiring a Service Receptionist to join our team at Elite BMW.

At Elite BMW, we are more than just a premium brand, we deliver a premium experience. Our team is committed to craftsmanship, attention to detail, and creating an elevated workplace for both customers and employees.

Responsibilities

- Collect sales and service receipts, cross-reference with the POS machine breakdown to ensure accuracy, and pass them to parts for reconciliation.
- Receive and stock new vehicles, manage keys, and stock tags for both new and used vehicles.
- Perform various tasks to support the service and sales departments.
- Answer calls for both service and sales departments,



directing them to the appropriate person or taking messages as needed.
- Address any issues or complaints by bringing them to a service advisor or manager for resolution.
- Log all call details and customer feedback in the Excel spreadsheets.
- In the afternoon/evening report, include a detailed list of answered or unanswered calls, along with the caller's feedback.

Qualifications

- Previous experience in an administrative role
- Deep passion and interest in human centered customer experiences
- High attention to detail and able to work with minimal supervision
- Comfort working with all levels of staff and customers
- Strong verbal and written skills and proficiency in English
- Proficient in Microsoft Office Applications (Excel, Word, Outlook)

Pay: $19.00-$21.00 per hour

Advantages:

- Extended health care
- Paid time off

Education:

- Secondary School (preferred)

Experience:

- Customer Service: 2 years (preferred)

Language:

- French (required)
- English (required)

Work Location: In person

📌 (Bilingual) Administrative Receptionist (Canada)
🏢 Elite BMW
📍 Canada