Job Summary

We are looking for a friendly, reliable team player to join our Guest Services team. Working from home or our office (your choice), you will help ensure our current and future guests are given a 5* experience. This position requires you to respond to callouts to assist guests if required (which is rare!) using your own vehicle (compensated) or a company vehicle, and to answer after hours calls (phone provided) as needed. Phone calls after hours of work are compensated accordingly.

Duties

- Respond to guest enquiries via phone, email and booking platforms.
- Send quotes and manage bookings as required.
- Handle day-to-day admin tasks associated with guest stays, including lock management, communicating with building management, and assigning maintenance.
- Support guests and resolve issues promptly and professionally.
- Arrange emergency services (eg. plumbing) as needed.
- Respond to callouts during working hours to assist guests.

Qualifications

- Robust communication skills and attention to detail.
- Excellent English, written and spoken (minimum C1 level).
- Experience in guest services, customer service or hospitality.




- Legal to work in Canada.
- Bow Valley resident with excellent knowledge of the local area.
- Valid driver's license with a clean driving record.

Join us in creating joyful experiences for visitors of all ages! We need coverage 7 nights a week, so this will be a job shared position (4+3, 5+2 nights). A work vehicle is available, or personal vehicles will be compensated at prescribed Alberta per km rates. Phone is provided, or a monthly stipend if you prefer to use your own. Extended health benefits with vision and dental available for staff working more than 24 hours per week, after a 3 month probation period.

Pay: $21.00-$23.00 per hour

Benefits:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Mileage reimbursement
- Paid time off
- Work from home

Experience:

- Guest services: 1 year (preferred)

Language:

- fluent English (required)

Licence/Certification:

- Driving Licence (required)

Work Location: Hybrid remote in Canmore, AB T1W 2X2

📌 Guest Service Team Member (Canada)
🏢 FairShare Vacation Rental Property Management
📍 Canada