About Us:

The Administrative Alliance are a team of recruitment experts with over 60 years of combined experience. We are skilled at matching administrative professionals with their career goals. Please visit our website: https://www.masongroup.ca/administrativealliance/

Are you a collaborative leader who enjoys bringing together customer service, purchasing, inventory, and production to keep operations running smoothly? Our client is seeking a Customer Service & Purchasing Lead to lead a talented team and play a key role in driving customer satisfaction, operational efficiency, and continuous improvement.

This is an excellent opportunity for someone who thrives in a fast-paced manufacturing environment, enjoys solving problems, and can balance customer needs with business and operational priorities.

What You’ll Do

- Lead, coach, and develop the Customer Service and Purchasing team.
- Oversee customer service activities, ensuring orders are processed accurately and efficiently.
- Build strong relationships with customers, suppliers, and internal teams.
- Manage purchasing, including sourcing, supplier negotiations, and purchase orders.
- Partner with Production and Planning to maintain appropriate inventory levels and ensure material availability.
- Develop and analyze demand forecasts to support production planning and inventory optimization.
- Monitor sales, inventory, and operational trends and identify opportunities for improvement.
- Resolve customer concerns and escalations while maintaining strong relationships.




- Establish performance metrics and drive improvements across customer service and purchasing.
- Identify opportunities to streamline processes, reduce costs, and improve service levels.
- Collaborate closely with Sales, Production, Planning, Warehouse, and Finance.
- Prepare and present operational, forecasting, and purchasing reports to management.

What You Bring

- Bachelor’s degree in Business, Supply Chain, Operations Management, or a related field is preferred.
- 3+ years of leadership or supervisory experience within customer service, purchasing, supply chain, or a related function.
- Experience within a manufacturing setting is an assset.
- Strong knowledge of purchasing, inventory management, demand planning, and forecasting.
- A natural ability to lead, coach, and motivate a team.
- Strong analytical, organizational, communication, and problem-solving skills.
- Excellent relationship-building and stakeholder management abilities.
- Strong Microsoft Office skills, particularly Excel.
- The ability to manage multiple priorities and make sound decisions in a fast-paced environment.

Pay: $55,000.00-$70,000.00 per year

Benefits:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Ability to commute/relocate:

- Vaughan, ON L4L 3R7: reliably commute or plan to relocate before starting work (required)

Experience:

- purchasing: 1 year (preferred)
- customer service/order desk: 2 years (preferred)

Work Location: In person

📌 Customer Service and Purchasing Lead (Canada)
🏢 The Administrative Alliance
📍 Canada