Sales Quality Assurance Specialist

Location: Mississauga, ON (Hybrid) | Salary: $45,000/year | Contract: 1-Year (Maternity Leave Coverage)

TELUS' premier vendor partner is excited to offer a rewarding chance for experienced quality assurance professionals to join our Mississauga-based team. This is more than just a QA job. It's a stepping stone toward leadership, skill development, and long-term success in a vibrant professional environment.

Are you a detail-oriented professional with a passion for quality and continuous improvement?

We are looking for a Sales Quality Assurance Specialist to join our growing Mississauga-based team. As our team continues to grow, we're looking for someone who can help us maintain the highest standards of sales quality and compliance. This is not a role that manages product quality — it focuses on ensuring sales issues and escalations are handled appropriately.

What You'll Do (Working with our vendor partner)

- Support the Operations Manager in communicating sales quality measurements, trends, best practices, and improvement opportunities to sales agents individually and in group settings
- Monitor internal and external benchmarks to ensure sales procedures remain compliant
- Assist with audits and investigations,



ensuring corrective actions and change controls are properly implemented
- Compile and manage investigation files while tracking timely completion of corrective actions
- Collaborate across departments to keep compliance requirements current
- Maintain quality-related training programs and uphold confidentiality of sensitive information

What We're Looking For

- Strong critical thinking skills and a passion for continuous improvement
- Excellent attention to detail and accuracy
- Comfort analyzing data in spreadsheets/databases
- Proficiency with Word, Excel, and PowerPoint
- High School Diploma or equivalent combination of education and experience
- Flexibility and availability for evenings/weekends as needed for special calls or requests

What We Offer

- Competitive salary of $45,000/year, plus bonus potential
- Full-time, long-term professional opportunity
- Flexible hybrid work structure
- Full training and mentorship from an experienced team
- A supportive, growth-focused culture built on integrity, empowerment, and diversity

Ready To Join The Team? Submit your resume today. Only shortlisted candidates will be contacted.

Pay: From $45,000.00 per year

Work Location: Hybrid remote in Mississauga, ON

📌 Sales Quality Assurance Specialist (Canada)
🏢 Telus
📍 Canada