Receptionist & Patient Care Coordinator

Full‑time | On‑site | Kingston, ON
$25.00 per hour

BrainStim Health is growing, and we’re looking for a warm, organized, and patient‑centred Receptionist & Patient Care Coordinator to support our Kingston clinic. You’ll be the first point of contact for patients, helping create a welcoming experience while keeping clinic operations running smoothly.

If you enjoy helping people, thrive in a fast‑paced clinical setting, and bring strong administrative skills, this role is a great fit.

What You’ll Do

- Greet patients and manage check‑in/check‑out with professionalism and warmth
- Answer calls, emails, and online inquiries with clear, compassionate communication
- Schedule, confirm, and adjust appointments to support efficient clinic flow
- Coordinate with clinicians, TMS Technicians, and the Navigation team
- Maintain accurate EMR documentation and patient records
- Provide information on services, treatment pathways, and next steps
- Offer basic financial counselling and process payments
- Support administrative tasks: scanning, filing, data entry, reports
- Uphold privacy, confidentiality, and documentation standards
- Assist with online inquiries, outreach follow‑ups, and patient engagement

What We’re Looking For

- MOA certificate, Health Care Administration program, or equivalent
- 1–2 years of experience in a medical office or patient services role
- Experience with KAT or TMS is a strong asset
- Proficiency with EMRs, scheduling systems,



and digital communication tools
- Strong organizational skills and attention to detail
- Comfortable discussing treatment information and financial details
- Reliable, patient‑centred, and collaborative

Role Details

- Full‑time: 37.5 hours per week, on‑site at our Kingston clinic
- $25.00 per hour
- Extended benefits
- Opportunities for growth within a multidisciplinary clinical team

About BrainStim

BrainStim Health is a psychiatrist‑led mental health clinic specializing in ketamine‑assisted psychotherapy (KAP) and neuromodulation therapies (rTMS, dTMS). We combine evidence‑based medicine with trauma‑informed, patient‑centred care to support individuals with treatment‑resistant depression, PTSD, and chronic pain.

Joining BrainStim means being part of a compassionate, innovative team where your work makes a meaningful impact.

Pay: From $25.00 per hour

Benefits:

- Company events
- Extended health care

Application question(s):

- Are you available to work a full-time schedule, Monday to Friday?
- Please use the space below to tell us about your relevant experience and why you believe you’d be a strong fit for the Receptionist & Patient Care Coordinator role at BrainStim.

Experience:

- medical office, clinic, or patient‑facing healthcare setting: 1 year (required)
- EMR systems: 1 year (required)

Licence/Certification:

- Medical Office Assistant (MOA) certificate or equivalent (required)

Work Location: In person

📌 Medical Receptionist (Kingston)
🏢 Brainstim Health
📍 Kingston