WHAT WE ARE LOOKING FOR
Hey there! We're on the lookout for a Reception Ambassador extraordinaire to join our Front Office team! This isn't your typical gig—it's a permanent full-time spot with a cool $18.50 per hour!

WHAT YOU NEED TO KNOW
Were you that curious kid who peeked into every nook, cranny, and cabinet, always asking, "Why?" Yep, that's your vibe! You live life to discover, and your neighbourhood is your treasure map. You're not into ordinary; you seek the extraordinary! You’ve got authentic style, natural curiosity, and a warm way with people. If that's your groove, then this is your jam! Renaissance isn't just a pit stop to spend the night; it’s a place to discover. We're not just hiring anyone; we're looking for someone exactly like you!

- Welcome guests with a warm, professional approach while handling check-ins, check-outs, and room key activation.
- Process all payment types and resolve billing questions quickly and accurately.
- Respond to guest calls and requests with prompt, friendly service.
- Coordinate with Housekeeping to ensure rooms are ready for arrival.
- Share parking information, provide clear directions, and connect guests with bell or valet support as needed.
- Offer helpful information about the property and nearby attractions.
- Run daily arrival/departure reports, note special requests, and ensure system accuracy.
- Complete cashier duties—including counting the bank, cashing checks, balancing receipts, and closing reports as per Accounting guidelines.
- Follow all safety, security, and company standards while maintaining a polished, qualified appearance.
- Communicate clearly in person and by phone,



using courteous and professional language.
- Work collaboratively with team members and support a positive work environment.
- Meet quality standards and handle the physical demands of the role such as standing, sitting, or walking for extended periods and lift, carry, push, pull, and move objects up to 10 lbs with no assistance.
- Perform additional duties as assigned to support smooth Front Office operations.

WHAT’S IN IT FOR YOU?
At Renaissance, we believe that taking care of our employees is just as important as taking care of our guests. As part of our Renaissance team, you'll enjoy a comprehensive benefits plan that includes medical and dental coverage, as well as life insurance. And the best part? 80% of the cost is covered by the hotel for all single coverage.

But the perks don't stop there! As a Renaissance employee, you'll have access to our travel program, which offers discounted rates for Marriott hotels across the globe.

We also know that getting to work can be a hassle, so we offer free parking or 747 bus pass reimbursement. And, with our in-house management training program, you'll have the opportunity to develop your skills and grow in your career.





We like to have fun too! That's why we organize quarterly work events that are unlike anyone else's. And with our on-demand pay system, you can get paid whenever you want.

Hungry? No problem! Our talented chefs cook up delicious meals for our staff every day, so you don’t have to worry about your meals! You and your friends can also enjoy a 50% discount on food and beverage at our hotel. Plus, our quarterly talent rallies offer food and entertainment for all employees.

But the best part of working at Renaissance? You'll be a part of an award-winning team that values your contributions and recognizes your hard work. Come join us and see for yourself why Renaissance is the place to be!

WHAT YOU NEED TO BE CONSIDERED

- Local Knowledge: Familiarity with the local area is important for assisting guests effectively.
- Strong Communication Skills: Excellent verbal and written communication skills are a must.
- Computer Proficiency: Knowledge of systems like FSPMS, MARSHA, GUESTWARE, and MICROS would be advantageous.
- Multi-Tasking Ability: Being able to handle multiple transactions simultaneously is beneficial.
- Professional Appearance: Maintain a professional appearance in line with the R Image Standard.

Flexible availability: Ability to work various shifts including days, evenings, overnights, weekends, and holidays is required.

Platinum Investments and the Renaissance Edmonton Airport Hotel is committed to creating an inclusive workplace and will accommodate accessibility needs at any stage of employment. Please let us know if you are someone who requires accommodation, and we will work with you to meet your needs.

📌 Guest Service Agent (Edmonton)
🏢 Renaissance Edmonton Airport Hotel
📍 Edmonton