We are looking for an experienced, organized, and patient-focused Lead Dental Receptionist to join our dental team. This is a key leadership position responsible for overseeing the day-to-day operations of the front desk while ensuring an exceptional experience for every patient.

The ideal candidate is confident, professional, highly organized, and comfortable taking initiative. You will serve as a leader and resource for the reception team while working closely with the dentists, hygienists, dental assistants, and office management.

KEY RESPONSIBILITIES

Front Desk Leadership

- Lead and oversee daily front-desk operations.
- Support, train, and mentor reception staff.
- Ensure front-desk procedures and office protocols are followed consistently.
- Coordinate communication between the front desk and clinical team.
- Help resolve patient concerns professionally and efficiently.
- Maintain a welcoming, professional, and positive reception setting.

Patient Scheduling & Coordination

- Manage and optimize the appointment schedule.
- Schedule new and existing patients efficiently.
- Confirm appointments and follow up on cancellations and no-shows.
- Coordinate treatment appointments and follow-ups along side our Treatment Cooridinator.
- Maintain an effective schedule while supporting the productivity of the dental team.
- Provide patients with clear information regarding appointments, treatment, and office policies.

Team Supervision

- Provide daily guidance and support to front-office team members.




- Assist with onboarding and training new reception staff.
- Identify areas for improvement and implement efficient processes.
- Lead by example and promote teamwork, accountability, and excellent customer service.

QUALIFICATIONS

- Previous dental reception or dental administrative experience required.
- Previous leadership or supervisory experience is strongly preferred.
- Strong knowledge of dental scheduling, insurance, billing, and treatment coordination.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Comfortable handling multiple priorities in a busy dental office.
- Professional, friendly, and confident communication style.
- Strong attention to detail and accuracy.
- Ability to handle sensitive patient and financial information with discretion.
- Experience with dental practice management software is an asset.
- CDA or dental administration experience is an asset.

WHAT WE ARE LOOKING FOR

We are seeking someone who is more than just an experienced receptionist — we want a leader who can take ownership of the front office.

The successful candidate will be dependable, proactive, and comfortable making decisions, supporting their team, and helping the office run smoothly. You should enjoy working with people, take pride in providing excellent patient service, and have the confidence to address challenges professionally.

Pay: $25.00-$28.00 per hour

Benefits:

- Dental care

Work Location: In person

📌 Lead Dental Receptionist (Canada)
🏢 The Pines Dental
📍 Canada