Front Office Manager

Are you outgoing and energized to create great guest experiences, and results driven? If yes, you could be our next Front Office Manager!

Summary of Responsibilities:

- Ensure service standards are met and exceeded and actively seeking feedback and follow up on Guest comments
- Strong ability to work effectively amongst a large management team with shared responsibilities
- Actively seeks feedback and following up on Guests comments
- Develops and implements new systems and standards to improve guest experience
- Overseeing the Group and Conventions from a Front Office perspective from the pre-convention to post-convention stage
- Participates and assists with rooms inventory, Yield and Revenue Management including setting daily sell strategies, rates and price points
- Acts as liaison with key departments (Housekeeping, Guest Services, Reservations, Revenue Management) to ensure a seamless arrival, stayover and departure process
- Participates in interviewing, recruiting of new team members and development and growth of existing team members
- Strong knowledge of emergency procedures and general crisis situation procedure
- Supports company and hotel policies and procedures including the promoting and participation of Employee Engagement, Sustainable practices and Health & Safety initiatives




- Regularly reviews changing luxury standards and experience trends to improve guest experience
- Participates in scheduling, supervising and training Front Office staff including performance evaluations and development reviews
- Manage room inventory and expenses to achieve profitability targets
- Other duties as assigned

Qualifications:

- 2 years in Assistant Front Office Manager experience required
- Experience in hospitality industry
- Excellent organizational skills and attention to detail
- Solid communication skills - oral and written
- Excellent interpersonal skills
- Displays a team philosophy and leads by example
- Excellent problem solving skills
- Ability to remain calm under pressure
- Flexible to work various shifts including weekends and holidays.

Physical Aspects of Position include but are not limited to the following:

- Constant standing and walking throughout shift

Job Types: Full-time, Permanent

Pay: $20.00-$27.00 per hour

Ability to commute/relocate:

- Calgary, AB T1Y 7E3: reliably commute or plan to relocate before starting work (preferred)

Education:

- Secondary School (preferred)

Experience:

- Hotel Front desk : 2 years (required)
- Customer relationship management: 1 year (preferred)

Language:

- English (required)

Location:

- Calgary, AB T1Y 7E3 (preferred)

Work Location: In person

📌 Front Desk Manager (Canada)
🏢 Divya Sutra Plaza and Conference Centre
📍 Canada