Job Overview

We are seeking a dynamic and detail-oriented Dispatcher/Customer Service professional to join our team. In this vital role, you will coordinate transportation schedules, manage freight logistics, and provide exceptional customer service to ensure seamless operations. Your proactive communication skills and ability to handle multiple tasks efficiently will help keep our supply chain running smoothly. This position offers an exciting chance to be at the heart of logistics management, supporting both internal teams and external partners with professionalism and enthusiasm.

Responsibilities

- Utilize transportation management systems to schedule and track shipments, ensuring timely delivery and pickup.
- Communicate effectively with drivers, carriers, suppliers, and customers via multi-line phone systems, maintaining excellent phone etiquette.
- Enter data accurately into logistics software to record shipping details, freight information, and delivery statuses.
- Coordinate shipping & receiving activities, verifying documentation and ensuring compliance with company policies.
- Analyze freight data to identify potential delays or issues,



providing proactive solutions to keep operations on track.
- Manage shipping schedules by prioritizing urgent requests and adjusting plans as needed for efficiency.
- Maintain organized records of all dispatch activities, including logs of inbound/outbound shipments and incident reports.
- Tuesday 2-730pm, Saturdays 9-530pm

Skills

- Strong knowledge of transportation management systems and supply chain processes.
- Experience working with third-party logistics providers (3PL) and familiarity with freight operations.
- Excellent data entry skills with high accuracy and attention to detail.
- Strong analysis skills to interpret shipment data and troubleshoot issues promptly.
- Exceptional communication skills paired with professional phone etiquette for interacting with diverse stakeholders.
- Ability to type quickly while managing multiple lines on multi-line phone systems efficiently.

Join us in a role where your organizational talent, technical expertise, and customer-focused approach will drive success across our logistics network!

Pay: $17.60-$21.00 per hour

Work Location: In person

📌 Dispatcher/Customer Service (Canada)
🏢 Kempenfelt Freight
📍 Canada