Salary: $120k - 130k per year
Reference: 1002911

Position: Site Operations Manager (Unionized Environment Experience Required)
Location: Vaughan
Base Salary: $120K to $130K
Job Type: Permanent
Position Type: Open Vacancy

Quantum has partnered with an amazing global client in the supply chain and logistics sector to hire a high-impact Site Operations Manager to manage the day-to-day operations of one of their highly automated production and warehouse facility. The successful leader will have a strong background in unionized manufacturing, distribution, or logistics environments and will be accountable for driving operational excellence, customer satisfaction, productivity, cost efficiency, equipment reliability, and a positive labour climate.

Responsibilities:

- Provide overall leadership and direction to the site’s production, maintenance, Human Resources, IT Support, and operational teams, while ensuring effective product management and inventory control with a strong health and safety focus
- Foster and maintain positive labour relations within a unionized environment, ensuring compliance with the Collective Bargaining Agreement (CBA), applicable employment legislation, labour relations practices, and company policies
- Partner closely with Human Resources on employee relations matters, grievances, investigations, disciplinary actions, performance management, employee engagement, and collective bargaining activities as required
- Establish, define, and clearly communicate the overall goals, objectives, priorities, and performance expectations of the operation to the onsite team
- Serve as a highly visible and engaged leader, building, coaching, developing, and training team members to create a culture of accountability, collaboration, and continuous improvement
- Maintain open and effective communication with key members of the national office and corporate teams to ensure alignment on operational priorities and business objectives
- Build and maintain a collaborative relationship with customers, ensuring their operational needs,



service requirements, and expectations are consistently met or exceeded
- Hire, train, manage and guide the team to meet or exceed metrics and goals
- Participate in the development and management of site budgets, operating plans, productivity targets, and key performance indicators
- Identify opportunities to improve customer service, operational performance, cost effectiveness, and overall strategic growth
- Train and coach employees on required work methods, company policies, operating procedures, quality standards, and health and safety requirements
- Establish clear operational direction for the facility by anticipating potential challenges, identifying operational risks, and developing preventative measures to minimize disruption and improve overall site performance
- Champion a data-driven approach to operational management, using KPIs and performance trends to identify gaps, establish corrective actions, and drive measurable improvements
- Maintain a clean, safe, organized, and compliant working environment while actively participating in and reinforcing the company’s health and safety program
- Perform other duties and responsibilities as assigned

Qualifications:

- University Degree in Engineering, Business Administration, Operations Management, or a related field; equivalent relevant experience will also be considered
- 5–10 years of progressive leadership experience within a manufacturing, automated distribution, logistics, or similarly complex operational environment
- Demonstrated experience managing operations within a unionized manufacturing or distribution environment,



with solid working knowledge of Collective Bargaining Agreements, grievance procedures, labour relations practices, disciplinary processes, and applicable employment legislation
- Proven track record of success leading high-paced, complex operations while consistently delivering against productivity, service, quality, safety, and cost objectives
- Strong people leadership capabilities with demonstrated experience building, developing, coaching, and motivating high-performing teams
- Analytical and solutions-oriented mindset with the ability to identify operational challenges, implement effective systems and processes, and lead by example
- Excellent verbal and written communication skills with the ability to effectively engage employees, customers, corporate stakeholders, and leadership at all levels; French is considered an asset
- Familiarity with fundamental maintenance principles, equipment reliability, preventative maintenance, and the operational requirements of automated facilities
- Experience with budgeting, financial principles, cost management, and capital project management is considered an asset
- Familiarity with quality management principles, continuous improvement methodologies, Lean practices, and 5S, with solid organizational and process management skills
- Previous experience or knowledge within the grocery, retail, or consumer-facing distribution industry is considered an asset
- Must be flexible and available to be on call and work alternate shifts periodically to provide vacation, overtime, or operational coverage as required
- Must be able to travel to other sites in Canada and/or US for training, esp. during the first 3-6 months of employment

To apply, please send your resume to Vanessa Tran at [email protected].

REFER A PERM HIRE AND EARN A CASH BONUS! For details, click here.

All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process.

#twe1

📌 Operations Manager - Vaughan Location (Canada)
🏢 Quantum Management Services
📍 Canada