Job Overview

We are seeking a dynamic and proactive IT Support Specialist to join our technology team! In this role, you will be the frontline hero for technical support, ensuring our users experience seamless operations across various platforms and devices. Your enthusiasm for troubleshooting, combined with your strong communication skills, will help resolve issues swiftly and keep our digital environment running smoothly. This position offers an exciting prospect to work with cutting-edge tools and contribute to a tech-driven organization committed to excellence.

Responsibilities

- Provide expert technical support to end-users via help desk channels, resolving issues related to hardware, software, operating systems, and network connectivity.
- Troubleshoot and resolve software problems on Windows, macOS, Linux, and mobile platforms, ensuring minimal downtime.
- Manage computer hardware setups, upgrades, repairs, and configurations to optimize performance.
- Assist with computer networking tasks including LAN (Local Area Network), VPN (Virtual Private Network), firewall configuration, and network security measures.
- Use ServiceNow, Jira, BMC Remedy or similar ticketing systems to document incidents, track progress, and communicate resolutions effectively.
- Support desktop support activities such as installing software (including Microsoft Office),



configuring user accounts, and maintaining operating system updates.
- Collaborate with team members on complex issues involving software troubleshooting and hardware diagnostics to deliver outstanding customer service.

Qualifications

- Proven experience in IT support or help desk roles with a strong understanding of operating systems like Windows, macOS, and Linux.
- Familiarity with computer networking concepts including LAN setup, VPNs, firewalls, and network security protocols.
- Hands-on experience with troubleshooting computer hardware components and peripheral devices.
- Proficiency in using ticketing tools such as ServiceNow or BMC Remedy for incident management.
- Knowledge of software applications including Microsoft Office suite and basic scripting skills is a plus.
- Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
- Ability to work independently and collaboratively in a fast-paced environment while maintaining a positive attitude.

Join us as an IT Support Specialist and become a vital part of our mission to empower users through innovative technology solutions!

Pay: $280,000.00 per year

Benefits:

- Dental care
- Disability insurance
- Flexible schedule
- Life insurance

Work Location: In person

📌 IT Support Specialist (Quebec City)
🏢 Tamiredilsin IT
📍 Quebec City