Job Title: Assistant Lodge Manager

Reporting to: Lodge Operation Manager

Prerequisites: A valid Serving It Right (SIR) certificate

Schedule:

This is a full-time seasonal position for the 2026-2027 season offering full time hours through a complement of varying schedules.

Position Overview

We’re looking for a highly organized, adaptable, and guest-focused Assistant Lodge Manager to support the day-to-day operations. This role works closely with the Lodge Operation Manager to ensure exceptional guest experience, smooth lodge operations, and strong team coordination in a quick-paced remote environment. The ideal candidate thrives in hospitality, enjoys leadership responsibilities, and is comfortable balancing guest service, logistics, team support, and operational problem-solving in a remote mountain setting.

Key Responsibilities:

Guest Experience & Hospitality

- Deliver warm, professional, high-end guest service throughout the guest stay
- Assist with guest arrivals, departures, orientations, and daily communications
- Handle guest requests, concerns, and special accommodation professionally
- Help create a welcoming lodge atmosphere and memorable guest experience
- Coordinate with culinary, guiding, and operations teams to ensure seamless service

Lodge Operations

- Support daily lodge operations and ensure smooth execution of schedules and activities
- Assist with room readiness, housekeeping coordination, and lodge presentation standards




- Monitor inventory levels and help coordinate lodge supplies
- Maintain operational standards related to cleanliness, safety, and guest comfort

Team Leadership

- Support and motivate lodge staff in a collaborative team environment
- Lead by example with professionalism, accountability, and positive attitude
- Step into leadership responsibilities in the absence of the Lodge Operation Manager
- Support transportation logistics and guest movement coordination
- Communicate effectively with operations, guiding, maintenance, and management teams
- Help ensure compliance with company policies and safety procedures

Qualifications & Experience

- Previous hospitality or lodge operations experience required
- Supervisory or leadership experience preferred
- Experience in luxury hospitality, ski operations, tourism, or remote lodges is a strong asset
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Ability to remain calm and solution-oriented under pressure
- Comfortable living and working in a remote team environment
- Valid driver’s license
- First Aid certification is an asset

Ideal Candidate Traits

- Guest-first mindset
- Positive and adaptable attitude
- Strong work ethic and attention to detail
- Team-oriented leadership style
- Passion for mountain culture, skiing, and adventure tourism
- Comfortable with long days and dynamic operational demands

Pay: $230.00-$260.00 per day

Work Location: In person

📌 Lodge assistant manger (Terrace)
🏢 Northern Escape Heliskiing
📍 Terrace