Adecco is currently hiring a Bilingual Medical Record Review Associate for a full-time temporary opportunity. This role is ideal for a detail-oriented professional with strong French and English communication skills who can work independently, manage sensitive information, meet critical deadlines, and contribute to process improvements. If you are adaptable, organized, and committed to delivering high-quality work, this could be a great opportunity for you.

- Salary: $30.46 per hour

- Location: Remote (Toronto, ON)

- Schedule: Monday to Friday, 9:00 AM to 5:00 PM

- Employment Type: Temporary | Full-Time Contract

- Contract Duration: 12 months with possibility of extension

- Vacancy Status: This posting is for an upcoming vacancy.

Responsibilities

- Provide excellent customer service to internal and external clients.

- Generate required program reports and documentation accurately and on time.

- Participate in the development of departmental procedures and process documentation.

- Apply subject matter expertise to daily tasks to support team objectives.

- Make recommendations based on the interpretation and synthesis of data.

- Assess team needs and determine appropriate actions.

- Proactively identify opportunities for process improvement.

- Assist with the planning and execution of special projects.

- Ensure the protection and confidentiality of sensitive information.

- Resolve technical and subject matter issues.

- Collaborate with colleagues to identify and resolve issues and improve processes.

- Act as a liaison within the group and across the organization to meet client needs and coordinate service delivery.





- Follow established standard operating procedures (SOPs).

- Assist with the creation, documentation, and implementation of departmental procedures.

- Participate in meetings and act as a dependable resource on assigned projects.

- Assist management with escalations when required.

- Assist with training activities.

- Effectively escalate issues and act as the first point of escalation for Associate I team members.

Qualifications

- Must be eligible to work and reside within Canada

- Fully bilingual in French and English.

- Bachelor's degree in a relevant field or 1 to 3 years of equivalent work experience.

- 3+ years of experience working in a specialized area related to the role.

- Demonstrated outstanding internal and external client service skills.

- Excellent written and verbal communication skills.

- Strong problem-solving abilities.

- Ability to adapt to a constantly changing environment.

- Proven ability to successfully meet critical deadlines.

- Ability to work independently and as part of a team.

- Proficiency with Microsoft Office Suite.

Key Skills

- Attention to Detail: Complete individual tasks accurately and according to workflow and process guidelines, with a solid focus on maintaining high-quality standards.





- Adaptability: Respond effectively to changing situations while maintaining effectiveness and enthusiasm for strategic initiatives and organizational goals.

- Energy: Maintain a fast and active pace throughout the normal course of the workday.

- Integrity: Demonstrate strict adherence to job-related standards, values, and professional expectations.

- Team Player: Function as an active member of a team while maintaining focus on individual contributions and responsibilities.

Why Join This Prospect?

- Work remotely from the comfort of your home.

- Join a professional environment where your subject matter expertise and recommendations can directly contribute to team objectives.

- Gain experience working with sensitive information and specialized processes.

- Contribute to process improvement initiatives and special projects.

- Opportunity for contract extension beyond the initial 12-month assignment.

Interested in this opportunity? Apply now! Our energetic recruitment team looks forward to helping you take the next step in your career.
At Adecco, our purpose is simple: to make the future work for everyone. We live our values - Passion, Collaboration, Inclusion, Courage, and Customer-Centricity - by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from people of all backgrounds and identities. Together, we are shaping a future that works for everyone.
If you would like to learn more about Aspire Academy to enhance your skills for your next role, feel free to ask!
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📌 Bilingual Medical Record Review Associate (Canada)
🏢 Adecco Canada
📍 Canada