WE’RE HIRING!

Shelter Attendant

Extreme Weather Response – Cloverdale

Temporary Full-Time

Posting Date:

Location:

Wage:

Hours of Work:

Closing Date:

August 11, 2026

Surrey, BC

JJEP Wage Grid Level 10 $25.95 - $29.76 per hour

40 Hours per week

August 25, 2026

Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early childhood to seniors. Our comprehensive range of programs and services relies on collaborative relationships with individuals, businesses, community groups and government bodies to create focused, effective and responsive resources for the community.

Position Overview

Each winter, Options Community Services opens its Extreme Weather Response shelters so that people sleeping outside have a warm, safe place to go. As a Shelter Attendant, you will be part of the overnight team that makes this possible — welcoming residents in from the cold, keeping the site safe and well run, and treating everyone who comes through the door with dignity. If you are calm under pressure, comfortable in a quick-changing environment, and motivated by work with an immediate and tangible impact, we invite you to join our team!

Reporting to the Program Manager or designate, the successful candidate will provide temporary emergency overnight care and work alongside residents to build the skills and connections needed to secure accommodation and access other resources. Day to day, this means completing shelter intakes and orientations, securing and maintaining the premises, carrying out hourly wellness checks, supporting residents with chores and hygiene needs, and keeping accurate written and electronic logs. You will also identify barriers alongside residents and plan together how to address them, provide crisis counselling and referrals to other agencies, respond to critical incidents involving substance use, mental health or potentially volatile situations, and intervene to de-escalate conflict.



This is a temporary full-time position running on a flexible and variable overnight schedule.

Qualifications

The ideal candidate for this position will have a Bachelor’s degree or an equivalent combination of education and shelter experience, along with a certificate or experience working with people living with mental illness and education, training or experience in the area of substance use. Training in cultural sensitivity, conflict resolution and mediation is essential. Non-Violent Crisis Intervention training, Naloxone training (which can be provided), a current Level I First Aid certificate, and a Class 5 B.C. Driver’s License with use of a reliable vehicle are required.

Core competencies include proven crisis intervention, conflict resolution and mediation skills, superior time management, and demonstrated proficiency in written, oral and interpersonal communication. The successful candidate will bring a high level of motivation, sensitivity and compassion, the ability to work independently and set priorities in a dynamic environment, and demonstrated effectiveness as part of a staff team. Sensitivity to and respect for cultural and lifestyle diversity, and the ability to identify sensitive issues and maintain confidentiality, are essential. This is demanding overnight work: staff support residents with complex health and behavioural needs and respond to emergencies as they arise.

This role requires the incumbent to undergo a Police Information Check (PIC) and a Vulnerable Sector Check by the Ministry of Justice, and to sign a Confidentiality Agreement and Code of Ethics.

How to Apply

If you are interested in this exciting opportunity, please submit your RESUME and COVER LETTER by clicking the “APPLY” button.

We thank all applicants for their interest in working with OCS. Due to the volume of applicants, only those qualified and shortlisted will be contacted.

The land which we are on is the unceded territories of the Coast Salish peoples including Kwantlen, Katzie, Matsqui, Musqueam, Semiahmoo, Tsawwassen, Kwikwetlem and the Sto:lo Nations.

📌 Shelter Attendant (Canada)
🏢 Options Community Services
📍 Canada