Position Summary

The Rooms Division Manager is responsible for overseeing the property’s housekeeping and rooms operations, ensuring consistent standards of cleanliness, presentation, efficiency, and guest satisfaction. This role provides leadership to the housekeeping team and works closely with other departments to ensure smooth and effective room operations.

Key Responsibilities

- Oversee Daily Housekeeping Operations: Lead the daily operation of guest rooms, public areas, laundry, and related housekeeping areas, ensuring consistent cleanliness, presentation, and quality standards.
- Lead and Develop the Team: Recruit, train, schedule, supervise, coach, and support the housekeeping team of approximately 50–60 employees. Promote a positive, respectful, and productive work environment.
- Manage Room Quality: Conduct regular room and public area inspections, ensure rooms are properly cleaned and released, and follow up on any quality or presentation concerns.
- Plan Staffing & Workload: Manage staffing levels, schedules, and daily priorities based on occupancy, forecasts, arrivals, departures, events, and operational needs.
- Coordinate Room Operations: Communicate with Front Office regarding room status, priorities, VIP arrivals, and special requests, while maintaining clear responsibility for housekeeping operations.
- Guest Satisfaction: Address housekeeping-related guest concerns and service recovery opportunities promptly and professionally.
- Manage Supplies & Costs: Oversee housekeeping supplies, linens, equipment,



and inventory while monitoring labor and supply costs to support departmental budgets.
- Safety & Standards: Ensure compliance with health, safety, sanitation, chemical handling, and workplace procedures, while promoting proper training and safe work practices.
- Departmental Collaboration: Work closely with Front Office, Engineering, Laundry, and other departments to resolve room-related issues and maintain efficient operations.
- Continuous Improvement: Identify opportunities to improve housekeeping efficiency, quality, employee engagement, sustainability, and overall guest satisfaction.

Qualifications

- High school diploma or equivalent education and/or experience.
- Minimum of 1–3 years of housekeeping management or supervisory experience; hotel or resort experience preferred.
- Experience leading a large housekeeping team is an asset.
- Robust leadership, organizational, communication, and problem-solving skills.
- Knowledge of housekeeping operations, room status reporting, cleaning standards, and inspections.
- Basic purchasing, inventory, and cost-control knowledge.
- Ability to work in a fast-paced environment and manage changing priorities.
- Robust customer service and interpersonal skills.
- Ability to plan, prioritize, delegate, and work independently.
- High level of professionalism, accountability, and attention to detail.
- Flexible schedule, including weekends and holidays.

Pay: $23.00-$25.00 per hour

Application question(s):

- Are you located within Fredericton?

Work Location: In person

📌 Rooms Division Manager (Canada)
🏢 Best Western Plus Fredericton Hotel & Suites
📍 Canada