Department: Service
Reports To: Assistant Service Managers/Sales Management/Dealership Management
Location: True North Chevrolet Cadillac

Position Summary

The Service Advisor with the focus on internal work orders is responsible for coordinating and managing all internal repair orders (ROs) for current and used vehicle inventory. This role acts as the liaison between the Sales, Service, Parts, and Detail departments to ensure vehicles are inspected, reconditioned, and frontline-ready in a timely and cost-effective manner. The advisor plays a critical role in inventory turn, gross protection, and overall dealership efficiency. When required, the advisor also supports the service drive and assists customers in the absence of one of the other Service Advisors.

Key Responsibilities

- Open, manage, and close internal repair orders.
- Inspect inventory and document reconditioning needs.
- Prioritize repairs based on inventory age and management direction.
- Communicate repair status and timelines to Sales and management.
- Control reconditioning costs and obtain repair approvals.
- Coordinate workflow with technicians and parts department.
- Review completed work for accuracy and quality.
- Move vehicles as required for operations.
- Assist customers and write service repair orders when covering for absent advisors.

Performance Metrics

- Inventory days-to-frontline
- Reconditioning cost per unit
- Internal RO cycle time
- Technician efficiency on internal work
- Sales department satisfaction

Qualifications

- Previous experience as a Service Advisor, Internal Advisor, or Service Dispatcher preferred.




- Strong understanding of automotive repair processes and terminology is an asset.
- Excellent communication and organizational skills.
- Ability to manage multiple repair orders simultaneously.
- Detail-oriented with strong follow-through.
- Secondary Education (preferred)
- Bilingual (English/French) is an asset.

Licensing & Driving Requirements

- Valid G Driver’s License
- Clean driver’s abstract with no major violations or suspensions.
- The ability to operate both automatic and manual transmission vehicles safely is an asset.
- Must meet dealership insurance eligibility requirements.

Working Conditions

- Fast-paced dealership environment
- Frequent interaction with multiple departments
- Standing, walking, and frequent vehicle movement required
- Occasional outdoor work in varying weather conditions

Benefits

- Professional Training Program
- Group Health Plan
- Fun and friendly work environment

Why This Role Matters

The Service Advisor with focus on Internals directly impacts inventory turn, profitability, and customer satisfaction by ensuring vehicles are properly reconditioned and available for sale as quickly as possible.

Job Types: Full-time, Permanent

Pay: $45,000.00-$85,000.00 per year

Benefits:

- Dental care
- Extended health care
- On-site parking
- Store discount
- Vision care

Ability to commute/relocate:

- North Bay, ON P1B 9V6: reliably commute or plan to relocate before starting work (required)

Experience:

- Customer service: 5 years (required)
- Sales: 5 years (required)
- Automotive Repair: 5 years (required)
- Automotive Service Advisor: 3 years (preferred)

Work Location: In person

📌 Service Advisor - with Focus on Internal Work Orders (Canada)
🏢 True North Chevrolet Cadillac
📍 Canada