Be the face of exceptional service and drive customer success at MacMor Industries!

As an Inside Sales (Order Desk) Representative, you’ll be at the heart of our customer experience—delivering friendly, knowledgeable support both in person and through direct contact (phone and email). You’ll build relationships with our valued customers, help them find the right solutions, and ensure every order is handled with care and accuracy.

What You’ll Do:

- Support Outside Sales by fulfilling orders and recommending alternatives via phone, email, or in person
- Deliver expert, personalized service at the Order Desk, leveraging deep product knowledge
- Identify customer needs and suggest the best merchandise solutions
- Serve as a trusted advisor for customers, providing expert product recommendations and creative substitutions when needed.
- Demonstrate product features and guide customers on usage and care
- Provide accurate pricing, credit terms, and delivery details
- Process sales orders and handle payments or credit authorizations
- Package merchandise and manage in-store displays and stock
- Maintain organized, safe, and tidy work and sales areas
- Keep vendor catalogues up-to-date and accessible
- Collaborate with Purchasing to source products or substitutions
- Address and investigate customer complaints, completing required quality reports
- Conduct root cause analysis and monitor corrective actions for quality management
- Stay ahead of industry trends and maintain deep knowledge of MacMor’s extensive product range, empowering you to offer the best solutions every time.




- Assist with inventory counts and other duties as needed

Skills that will make you successful in this role.

- Thrive in a fast-paced environment and stay cool under pressure
- Communicate clearly and confidently—both in writing and conversation
- Share feedback and ideas with management and the team
- Stay organized, plan ahead, and juggle multiple tasks with ease
- Tackle challenges with creative problem-solving
- Bring sharp attention to detail and accuracy to everything you do
- Show initiative, motivation, and a drive to succeed
- Always present yourself professionally and follow company guidelines
- Collaborate effortlessly with colleagues across all departments

What We’re Looking For:

- At least 2 years of experience in an Order Desk or Sales role
- Comfortable navigating Windows, Microsoft Office, email, and the web like a pro
- Strong written and verbal communication skills—plus solid math and spelling to keep things running smoothly
- Ability to obtain and maintain a satisfactory Criminal Record Check.

Why MacMor?

Join a company where your contributions matter and your career can grow.

At MacMor Industries,



we're more than a distributor of industrial products and services—we're a team dedicated to helping customers succeed while fostering a culture of collaboration, safety, and continuous improvement.

What makes us different? MacMor is proud to be part of the Ficodis Group, a North American leader in industrial supply and services, and ultimately backed by Descours & Cabaud, a global organization with a rich legacy of expertise and innovation.

As part of our team, you'll benefit from:

- A supportive and cooperative workplace where initiative is recognized and rewarded
- Opportunities to expand your product knowledge and industry expertise
- Career growth within a larger North American and global network
- Access to best practices, resources, and innovation from across the Ficodis family of companies
- The confidence of working for a company backed by the strength and stability of a global industry leader
- A strong commitment to quality, safety, and employee development

Together, we combine local expertise with global strength—creating opportunities for our employees, customers, and communities to thrive.

We thank all applicants for their interest in joining our team. Due to the volume of applications received, only those selected for an interview will be contacted.

Please note that a satisfactory Criminal Record Check is required as a condition of employment.

Job Types: Full-time, Permanent

Pay: From $45,000.00 per year

Benefits:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Work Location: In person

📌 Inside Sales Representative (Order Desk) (Canada)
🏢 MacMor Industries
📍 Canada