Job Title:Account Representative

Status: Casual (Union position)

Number of vacancies: 2

Wage: $30.95 - $35.52/hr (starting at $30.95)

Grid: 12

Schedule: Monday to Friday

Start Date: ASAP

Date Posted: July 20, 2026

Closing Date: Open Until Filled

Please notethat internal applicants must apply by July 26, 2026. Internalapplications received after this date will not be considered as internal andseniority will not apply. Position will remain open until filled.

The Chance:

The Account Representative is responsible for establishing and maintaining relationships with key accounts, providing customer service and ensuring contract staff are scheduled as required.

The key areas of responsibility are:

- Previouscall center or reception role experience;
- Mustspeak another language. For assistance with translations and/orinterpretation;
- Weprefer candidates who have experience with being an interpreter ortranslator in the past;
- Interpretationand translation knowledge is a must;
- Detailedoriented and HIGH multi-tasking skills;
- Establish,maintain and grow account relationships with key customers including salesand outreach;
- Manageand resolve customer complaints and service issues;
- Conducton-going communications and marketing programs with key assigned accounts;
- Processand manage customer accounts and related transactions in the CRM system;
- Processand manage accounts receivable and accounts payable functions;
- Processand manage analytics and performance metrics from the CRM system, providemonthly reports and statistics;
- Receiverequests for interpretation and translation services, schedule and assigncontract staff for fulfillment;
- Maintainintake, evaluation, record keeping and requisitions;
- Orderand maintain supplies for the Interpretation program;
- Keeprecords of materials expenditures, bills, and claim forms, and monitorday-to-day accounting to facilitate conformance to the program budget;
- Supportthe delivery of training and orientation sessions to interpreters andtranslators;
- Giveinformation to the public regarding the services of the Society;




- Ensurenew interpreters’ and translators’ files are complete;
- Providetelephone reception duties including public inquiries regarding programsand direct calls appropriately;
- Adhereto Policies and Procedures and Personnel Policies, Procedures andPractices of the Society;
- Attendand/or assist in organizing program events;
- Performother related duties as directed by the manager.

Qualified candidates will possess:

- Minimumof one year of experience in an intensive call center operation;
- Minimumof one year of experience in an account representative role in a sales andfulfillment function;
- Extensiveexperience in financial systems including accounts receivable, accountspayable, invoicing and collections;
- Post-Secondary college level education with completed certificate in a programincustomer service and/or business administration or sales;
- Minimumof three years’ recent experience in a customer service related role;
- Extensiveexperience in working with Customer Relationship Management (CRM)databasesystems;
- Highlyprofessional telephone manners, interpersonal skills, excellentorganizational and time management skills;
- Experiencein community interpreting, dispatch and customer request fulfillment.
- Experiencein customer service, sales and call center operations;
- Fluentin oral and written English and fluent in an additional language;
- Abilityto work well with volunteers, public, and staff from diverse culturalbackgrounds;
- Abilityto maintain billing and record-keeping systems;
- Strongbackground and experience with financial systems and accounting processesand procedures;
- Highproficiency with computers, including Word, Excel, Access, ACCPACC and CRMdatabase systems;




- Typingspeed: 50 words per minute.

A Criminal Record Check is a requirement of employment.

Please note that we currently have staff on the recall list. If an applicant on the recall list applies to this vacancy, the provisions under Article 13.5 "Recall" of the Collective Agreement will apply and we will not consider internal applications from those with less seniority.

ADDITIONAL INFORMATION:

This position is based in our Surrey office and is a blend of remote and in-person services. DIVERSEcity has implemented new safety procedures for in-office and in-person work, to view our safety plan, please visit www.dcrs.ca/news/diversecity-covid-19-safety-plan/. Successful candidates will be provided with the training and equipment to safely carry out their duties, ensuring the best protection for our staff and clients.

A comprehensive will be provided to all candidates shortlisted for interviews.

DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at [email protected]. Any personal information provided will be maintained in confidence.

About DIVERSEcity

DIVERSEcity Community Resources Society is a registered charity devoted to helping newcomers. For 45 years we have focused on providing specialized services to newcomers to find employment, learn English, find housing, deal with family challenges, work through mental health issues and access medical care. DIVERSEcity is a client-centered organization committed to quality and accountability. We value growth, respect, integrity and compassion. To learn more about DIVERSEcity visit us at https://www.dcrs.ca/.

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.

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