What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

As a Verifications Associate you will be an integral part of our operations team. This role is all about making sure we really know who our customers are — verifying identities, understanding risks, and keeping us compliant with regulations, all while assisting our customer through the onboarding experience and beyond

Key Responsibilities

Reviewing and approving customer ID documents in accordance with company policy

Case handling, escalation and resolution

Communicating with customers to request information, provide support and perform investigations

Performing enhanced verifications tasks such as PEP and Sanction screening

Working closely with Risk, Compliance and Customer Support teams to ensure KYC requirements are met

Escalating suspicious activity or unusual findings

Keeping accurate and tidy records that are up-to-date and in line with regulatory standards

Staying up to date with AML/KYC regulations, policy updates, and best practices

Participating in, and aiding in the delivery, of relevant training programs

Participating in ad hoc tasks and team projects

Supporting a 24/7 operation What are we looking for?

We’re looking for a detail-oriented,



curious, and proactive person to join our team. If you’re someone who loves analysing information, spotting red flags, and making sure everything’s above board, we’d love to hear from you. We are looking for an individual who has excellent written and verbal communication skills.

The role is best suited for a candidate who thrives in a fast-paced, ever-changing setting with a passion for sports and gaming. Inaddition to completing daily tasks, you will also oversee the shift, acting as a point of escalation and ensuring all tasks are completed accurately and on time.

Must haves

Ability to make risk-based decisions

Good attention to detail

Strong interpersonal skills

Good understanding of data protection

Trustworthy and acts with integrity

Desire and willingness to learn

Proactivity - maintaining awareness of policies and procedures while complying with AML, Responsible Gambling and Regulatory requirements

Strong computer, literacy and numeracy skills

Flexibility to support a 24/7 operation

Nice to have

Previous experience in a similar role

Understanding of Anti-Fraud and Anti Money Laundering practices

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

Competitive pay and benefits

Great training and development opportunities

Flexible vacation allowance

Possible hybrid working options

Start-up culture backed by a secure, global brand

Being part of a team of rockstars!

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)

📌 Associate - Verifications (Toronto)
🏢 Hard Rock Digital
📍 Toronto