Bilingual Customer Services Representative at Attaineo
Attaineo Search is an industry-leading, collaborative recruitment consulting firm specializing in Life Sciences recruiting across North America. With 40+ years of Life Sciences industry experience, Attaineo Search partners with global Life Sciences organizations to provide customized recruitment services in direct placement, executive search, and RPO talent acquisition.
We are currently looking for aBilingual Customer Service Representative for one of our global medical devices clients to support the ongoing growth and expansion of their HQ based in Markham. In this position, you will play a key role in supporting both customers and Sales Representatives by delivering a high level of service and responsiveness. This individual will be responsible for managing customer inquiries, processing orders, coordinating logistics, and resolving issues to ensure customer satisfaction and operational efficiency.
This is an excellent prospect to join a collaborative and fast-paced environment that offers long-term career growth within the medical device industry.
Key Responsibilities
- Respond promptly to customer inquiries and process product orders accurately and efficiently
- Address and resolve customer concerns related to orders, sales support, and service requests
- Track shipments and provide updates to customers and Sales Representatives as needed
- Manage a variety of order types, including standing orders, EDI orders, blanket orders, and mail orders
- Support the Sales team with account-related inquiries and product sample coordination
- Collaborate cross-functionally with Shipping, Regulatory, Manufacturing, and other internal departments to ensure timely product delivery and availability
- Process credits, debits, and product returns as required