Elevate your customer service career as a Bilingual (French/English) Customer Support Specialist with Perkopolis in Toronto. Engage with customers while providing expert technical support every day. Join Perkopolis, the Toronto branch of PerkSpot, as a vital member of the Customer Support team.

This role requires proficiency in both French and English, alongside experience in managing support tickets. You will develop expertise in company tools and focus on delivering top-notch service while building strong internal relationships to enhance customer satisfaction. Key Responsibilities:

- Provide timely support via phone, email, and chat
- Document all customer inquiries accurately
- Prioritize tickets and escalate issues as needed
- Assist with user account setup and maintenance
- Build relationships with customers and internal teams Requirements:
- 3+ years in customer support roles
- Bilingual in French and English, both written and oral
- Knowledge of computer networking terms
- Familiarity with Zendesk preferred
- Solid organizational and analytical skills Bring your skills and positive attitude to Perkopolis and make an impact in customer support.

📌 Bilingual Customer Support Specialist Toronto
🏢 PerkSpot
📍 Toronto