"• Own product backlog and requirements for customer experience, VoC, NPS, CSAT, and customer journey initiatives.
- Partner with business stakeholders to define customer measurement frameworks and improvement opportunities.
- Translate customer feedback, analytics, and business needs into prioritized features and user stories.
- Drive backlog refinement, sprint planning, UAT, and release planning with delivery teams.
- Monitor customer experience metrics and ensure business outcomes are achieved.
- Collaborate with CX, Marketing, Operations, Data, and Technology teams to improve customer journeys
"
📌 Business Analyst Product owner (Toronto)
🏢 Zodiac Solutions
📍 Toronto
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