Position Overview: Case Worker

Pay: $49,913.40–$56,976.26 per year

Location: Toronto, ON

Job Type: Full-time, Permanent

Hours: 35 hours per week

Union: CUPE L3358

Benefits: Paid Sick Days, Health benefits, RRSP benefits

Work Location: In person

:

Riverdale Immigrant Women’s Centre is hiring on behalf of an employer partner for a full-time Case Worker opportunity in Toronto. The Case Worker will provide ongoing case management, service coordination, and care planning support to clients, with a particular focus on seniors and individuals experiencing age-related mental and/or physical health concerns.

The successful candidate will work closely with clients, caregivers, health-care providers, community agencies, landlords, and other professionals to identify needs, coordinate appropriate supports, and promote client well-being and independence.

Duties:

- Conduct intake interviews and client needs assessments
- Develop, implement, monitor, and revise individualized care plans
- Provide ongoing case management and service coordination
- Support clients through advocacy, coaching, risk assessment, and crisis prevention/intervention
- Connect clients to primary care, financial assistance, assistive devices, food programs, transportation, recreational programs, and other community resources
- Coordinate services and communication between clients, caregivers, health-care providers, landlords, and community agencies
- Work collaboratively with seniors services, hospitals,



rehabilitation centres, EMS, transitional care providers, and other professionals
- Maintain accurate client records, charts, and workload documentation
- Develop case plans using the Ontario Common Assessment of Need (OCAN) or Inter-RAI Community Health Assessment tools

Experience & Qualifications:

- College diploma or university degree in Social Services or a related field; BSW or MSW considered an asset
- Minimum three years of related experience in seniors case management and care coordination
- Experience working with clients with age-related mental and/or physical health concerns
- Strong knowledge of seniors' issues, community services, and available supports
- Demonstrated case management, assessment, advocacy, and referral skills
- Excellent verbal and written communication skills
- Ability to work independently and collaboratively as part of a multidisciplinary team
- Strong computer skills, including Microsoft Office, client information systems, and web-based applications
- Fluency in a second language is a solid asset

Requirements:

- Valid driver's licence and access to a personal vehicle
- Criminal background check
- Ability to work flexible hours, including evenings, weekends, and statutory holidays as required
- Must be legally eligible to work in Canada

Work Location: In person

Pay: $49,913.40-$56,976.26 per year

Benefits

- Extended health care
- Paid time off

Work Location: In person

📌 Case Worker (Toronto)
🏢 Riverdale Immigrant Women's Centre
📍 Toronto