Who We Are

Carefor is Eastern Ontario’s largest home care and community support services not-for-profit, with over 1,200 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. The founding chapter of the Victorian Order of Nurses, Carefor has been helping seniors and people living with disabilities in Eastern Ontario live with choice and dignity since 1897.

For our staff, we are proud to help them be the best they can be both now and into the future. Through comprehensive onboarding and continual training, you are continuously improving your professional practice with Carefor; and with the HOOPP pension plan, great benefits and a flexible schedule, we’re looking out for you and your family. At Carefor, we know our work matters, and we’re proud of the impact we have in people’s lives.

This is a unionized position under CUPE 4999.

This is a full time, permanent position with the Allied Health West desk.

Hours are 8:00 a.m.

- 4:00 p.m. with a fair share of weekends.

Overview The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned, and client expectations are met.

The Client Services

Coordinator also maintains accurate documentation and communications with clients, service providers, and others. users. A Client Services Coordinator may have to manage client expectations to ensure the expected service level is achieved.

Responsibilities

Schedules service providers for client visits in areas assigned by the manager.





Provides work schedules to staff that meet client needs and maximize continuity of care.

Keeps up to date with daily changes such as staff availability, changes in client service authorizations and/or care plans

Ensures client and service provider information is accurate and up to date in the scheduling database

Provides timely information, through the use of communication technology (telephone, fax, e-mail, voicemail), to field staff, service providers, co-workers, Managers and Supervisors, clients, and customers

Verifies visit confirmations from field staff and processes in a timely manner to be processed by the billing department

Verifies payroll information for field staff in a timely manner ensuring the accuracy of hours, mileage, stats, and premiums.

Contacts LHIN regarding discrepancies in frequency, authorization for extra visits or not seen/ not found visits, extensions to planned review dates

Works collaboratively as part of a team willing to assist others and mentor new staff

Contributes to the principles of customer-focused service and continuous quality improvement

Functions and completes all duties in compliance with Occupational Health and Safety legislation, regulations, and Carefor policies, procedures, and standards

Qualifications

Diploma or Degree from an accredited College or University





Previous scheduling experience preferred

Experience using database software and Microsoft Office Suite

Accurate and efficient computer data-entry skills

Knowledge of medical terminology is considered an asset

Demonstrated problem-solving skills

Excellent interpersonal skills

Proven ability to manage coinciding demands, and demonstrated flexibility to adjust priorities to meet changing demands and circumstances

Ability to respond appropriately in pressure situations with a calm and professional demeanor

Ability to plan, organize and coordinate activities

Must be able to work independently and within a team

Excellent communication skills, both verbal and written

What We Offer

Competitive wages Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)

Employee Group Benefit Plan

Premiums for evening and weekend shifts

Paid Travel and time

Paid Orientation

Paid professional development and training

Employee Assistance Program

EDI Statement

Carefor values equity, diversity and inclusion in all its forms and recruits qualified individuals at all occupational levels that reflect the diversity of our clients and our community. We are committed to providing inclusive, barrier-free recruitment and selection processes and a work environment that supports our diverse workforce. If you require accommodations at any stage of the recruitment process, please let your recruiter know when contacted.

All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.

📌 Client Services Coordinator (CSC) Ottawa
🏢 Carefor Health u0026 Community Services
📍 Ottawa