The Role The Clinical Systems & Digital Implementation Lead owns the end-to-end implementation of all clinical technology across the TFP network. That includes TFP’s clinical digital tools and platform, as well as EMR systems, lab systems, and other clinic-facing technology. This is a standalone function reporting directly to the SVP Technology.

This is not a training coordinator role. This person is a project leader who understands the technology, speaks the language of the clinic, and has the credibility to drive change across a multi-site healthcare network.

What You Will

Own

Implementation Leadership

Own the end-to-end rollout of clinical digital tool and platform capabilities, EMR deployments, and clinic system implementations across the TFP network.

Develop and maintain a standardized implementation playbook - repeatable, scalable, and clinic-tested. Not reinventing the approach for every site.

Manage implementation timelines, milestone tracking, and go-live readiness across multiple rollouts.

Serve as the primary lead for every clinical system launch from implementation kick-off through to sustained adoption. EMR & Clinical Systems

Lead TFP’s EMR implementation work, both new clinic onboardings and ongoing optimization of existing deployments across the network.

Coordinate across EMR vendors, IT Operations, and clinic teams to ensure implementations are properly scoped, resourced, and executed.

Own go-live readiness checklists, data migration validation, and post-go-live stabilization for all clinical system deployments.

Identify and escalate integration issues, vendor gaps, and technical blockers do not leave these for clinics to solve.

Clinical

Workflow & Training

Supports Operations teams in hands-on training with clinic staff nurses, admins, medical coordinators, and clinic managers at each site.





Translate technical capabilities into clinical language. Bridge the gap between what the system does and how the clinic needs to use it.

Build simplified, high-impact training materials and documentation that clinic staff can actually use without Technology holding their hand.

Understand clinical workflows deeply enough to identify where a system fits naturally and where friction will emerge before it does. Adoption & Feedback Loop

Track adoption metrics across all deployed systems. Know when adoption is failing, why it is failing, and what needs to change.

Partner with the Ops team on change management and staff accountability. Ops owns clinical readiness this role owns digital implementation and adoption. The boundary is transparent.

Serve as the direct line from clinic ground truth back to the product and engineering teams. If a product is not landing, bring that intelligence back immediately.

Run structured post-implementation reviews. Capture what worked, what did not, and feed those lessons back into the playbook. Cross-Functional Partnership

Work closely with the Product team and Operations team to ensure implementation realities inform the roadmap. Adoption issues are product intelligence.

Engage vendor relationships directly, manage vendor accountability for implementation timelines and support commitments.

What We Are Looking

For

Experience

5+ years of experience in healthcare IT implementation, clinical systems rollout,



or digital health adoption ideally in a multi-site clinical environment.

Demonstrated experience leading EMR implementations (new deployments and/or optimization) in a clinical setting.

Track record of managing end-to-end implementation projects from scoping through go-live and post-launch stabilization.

Experience working directly with clinical staff nurses, medical coordinators, admins, and clinic managers in a training or implementation capacity.

Exposure to SaaS platform rollouts, clinical software onboarding, or digital health product adoption programs is a strong asset.

Skills & Capabilities

Strong project management fundamentals you manage timelines, milestones, and cross-functional dependencies without needing to be reminded.

Technical literacy you are not an engineer, but you can hold a conversation with one. You understand integrations, data flows, and system dependencies well enough to escalate the right issues.

Communication and facilitation - equally comfortable presenting to clinic leadership and running a hands-on training session with front-line staff.

Calm under pressure - go-lives do not always go smoothly. You know how to stabilize, triage, and keep clinical operations running.

Documentation discipline - you write clearly, build materials that others can follow, and leave every implementation better documented than you found it. Nice to Have

Familiarity with fertility clinic workflows or reproductive medicine environments.

Experience with eIVF, Accuro, OSCAR, or other Canadian EMR platforms.

Exposure to AI-powered clinical tools (e.g., AI scribes, clinical decision support).

Knowledge of PHIPA, PIPEDA, and Ontario health data privacy requirements.

PMP or equivalent project management certification.

📌 Clinical Systems & Digital Implementation Lead (Toronto)
🏢 The Fertility Partners
📍 Toronto