Experience luxury, adventure, and the excellent outdoors at Fairmont Jasper Park Lodge, where the stunning Canadian Rockies are your backyard. Here,you’lldiscover a workplace that combines world-class hospitality with endless opportunities to explore and grow.

Nestled in Jasper National Park, our resort is more than a place to work,it’sa community. We are passionate about creating unforgettable guest experiences while fostering a supportive environment for our colleagues. Join us and make every day an extraordinary adventure.

We invite you to join the world of luxury hospitality atFairmont Jasper Park Lodge, as ournewConcierge.The knowledge of a great Concierge is the expectation of our guests when staying at Fairmont Hotels & Resorts. Your ability toanticipatethe guests' needs and make informed suggestions will ensure they have a truly memorable stay.

What you will be doing:

Reporting totheGuest Experience Manager, responsibilities and essential job functions include but are not limited to the following:

- Consistently offer professional,friendlyand engaging service
- Assistguests with mail, messages, and any plans or arrangements they require including onsite and offsite activities
- Assistguestsregardinghotel facilities in an informative and helpful way
- Promote and sell the services and concessions within the Hotel as well as services offered by suppliers
- Assistguest with dining reservations and handling groupandspecial occasions dining needs
- Provide personalized and specialized service to VIP guests of the Hotelthrough pre-arrival emails, communication and follow up throughout stay and post-departure
- Act as a liaison and resource for other departments and employees of the Hotel
- Follow department policies,proceduresand service standards
- Assistingwith the care and supervision of the Jasper Park Lodge’s Canine Ambassador
- Constantly be aware of daily functions and promotions in the hotel
- Following all safety and sanitation policies




- Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
- Assist with VIP Conciergeduties whichinclude corresponding with guests by phone and email prior to arrival in a professional andtimelymanner
- Assistingguests with dining, BBQ orders, flower requests, cabin stock requests, activity bookings,spaand transportation inquiries
- Meet andgreet withallarrivingConciergeGuests, providehotelorientationand escort guests to room
- Remain in regular contact with guests inhousetoensure a seamless, personalized, enjoyable, and comfortable stay
- Surprise and delight at every opportunity and work with other departments toexpediterequests
- Contact arriving elite ALL members (Gold / Platinum/ Diamond / Limitless) prior to arrival.
- Personalize pre – arrival email,reviewand action preferences from ACDC, review room blocking, and ensure all earned privileges are extended consistently
- Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
- Other duties as assigned

Qualifications

Your experience and skills include:

- 1 yearofpreviouscustomer related experience preferred
- Excellent knowledge of Fairmont Jasper Park Lodge, the town of Jasper, and local attractions preferred
- Previousexperience with Property Manager and, Open Table andKipsutext messaging system an asset
- Pro Serve certification an asset
- Valid Alberta driver’s license and Abstractrequired
- Excellent communication and organizational skills
- Strong interpersonal andproblem-solvingabilities
- Highly responsible & reliable,self-starter and goal oriented
- Ability to work well under pressure in a fast-paced environment




- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
- Ability to focus attention on guest needs,remainingcalm and courteous at all times

Visa Requirements:Must be legally eligible to work in Canada. The hotel is unable toassistcandidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits:Join our team and enjoy a range of exclusive colleagueperks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, specialdiningand wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.In addition,

- Starting rate of Pay: $20.95 per hour
- Subsidized staff accommodationassistanceprovided
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler(subject to availability)
- Comprehensive wellness platform for employee mental health and wellbeing support
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park LodgeGolf Course
- Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
- Opportunity to develop your talent and grow within Fairmont Jasper Park Lodgeand over 5,700properties with Accor

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [emailprotected]

📌 Concierge (Relocation to Jasper, AB)
🏢 FAIRMONT
📍 Jasper