Customer Service Specialist / Office Administrator

About Us The world of ecommerce has evolved immensely over the past decade, and so have we. We have grown our product lineup and reach to become one of the largest North American outdoor lifestyle brands in our product space. Ecommerce has fueled our growth and provided us with the opportunity to offer customers innovative lifestyle products that are well engineered, cleanly designed, and competitively priced.

As a company, we have clear and strong ambitions to expand our product offering, enter recent markets, and become a household brand name in the outdoor space.

We are looking for an empathetic, organized, and customer-focused Customer Service Specialist to join our growing team. As a young company, we support our team members' personal growth and career ambitions with a supportive culture and diverse working environment. We want a candidate who is just as excited as we are about the growth of our operations and brand.

What We Offer

- Comprehensive benefits package, including health and dental coverage
- Fantastic opportunities to grow within the company
- Opportunities to take on unique and diverse tasks
- An open-communication work atmosphere where your voice is heard

Responsibilities

- Answer inbound calls and respond to general questions
- Answer customer emails and website messages
- Investigate order concerns and find solutions that balance business and customer needs




- Work with the e-commerce team to resolve customer issues
- Use discretionary judgment regarding customer orders and concerns
- Maintain a positive brand image while interacting with customers, vendors, or retailers
- Provide price quotes and take customer orders
- Update information and maintain basic reports in Excel

Office Administration & Showroom Support

- Sit at the reception desk and serve as the first point of contact for the office
- Accept and manage incoming packages and deliveries for the office
- Greet and assist walk-in customers visiting the showroom

What You'll Bring

- Ability to manage a database of customer inquiries
- Superior customer service skills, with effective communication and timely problem-solving
- Strong initiative and ability to work independently
- Strong attention to detail
- Strong organizational skills
- Excellent time management skills
- Ability to negotiate and display confidence
- Ability to handle escalated customer concerns while remaining calm and professional
- Comfort with front-desk/reception duties and a welcoming, professional presence for walk-in visitors

Assets (nice to have): Knowledge of Microsoft Office Suite (Word, Excel), Amazon Seller Central, and Gorgias or related CRM software.

Pay: From $50,000.00 per year

Benefits

- Dental care
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home

Work Location: Hybrid remote in Richmond Hill, ON L4B 4N4

📌 Customer Service Representative (Richmond Hill)
🏢 Veradek
📍 Richmond Hill