What is the opportunity? Join RBC Global Asset Management as Director, Global Operations Transformation, leading the strategic direction and modernization of our global operations infrastructure. This critical leadership role drives GAM towards its target state through Order Management platform modernization, Middle Office transformation, and a globalized operating model.

You’ll lead transformational initiatives that enhance operational excellence, optimize end-to-end workflows, and deliver measurable business value across our global operations ecosystem, with key accountability for our Trade Order Management Systems and broader operations ecosystem.

What will you do? Lead the global Operations Transformation and multi-year roadmap including platform evolution for global Trade Order Management, Middle Office, Data Management and Back-Office aligning strategic vision with GAM’s business strategy, workflows, and regulatory requirements

Set up and drive the Order Management & Middle Office Transformation Program Steering Committee, harmonize governance, priorities, and resource allocation across North America, UK, and APAC

Manage the enhancement backlog and change programs, balancing strategic initiatives with operational stability while coordinating major releases and upgrades

Ensure global Trade Order Management platform performance, stability, and scalability through proactive monitoring, integration management with upstream/downstream systems, and automation opportunities

Define and track platform KPIs including user adoption, straight-through processing rates, operational efficiency gains through use of AI or otherwise, and ROI through quarterly business reviews

Build trusted partnerships with Investment Teams, Operations, Technology, and Data Management to translate business needs into platform solutions

Manage strategic vendor relationships, ensuring roadmap alignment, platform innovation, and optimal business value realization

Lead by influence, and drive success through goal setting, performance management, and change management support

What do you need to succeed?

Must Have

Minimum 12-15 years of experience in investment operations, trading operations,



or front office technology roles with direct exposure to Order Management Systems and Middle Office platforms

Deep expertise in Order Management Systems (Charles River preferred) and Middle Office platforms across multiple asset classes including equities, fixed income, derivatives, and alternatives

Proven track record leading large-scale transformation programs (>$5M budget, multi-year duration, cross-functional teams) with demonstrated business impact

Experience managing global platforms across multiple regions, time zones, and regulatory jurisdictions with strong cross-cultural collaboration skills

AI competency and experience leveraging emerging technologies for operational automation and efficiency

Nice to Have Vendor management experience including contract negotiation, SLA management, and strategic partnership development with enterprise software providers

Experience with adjacent platforms in the investment, funds & portfolio operations ecosystem such as Eagle Accounting, SimCorp Dimension, or other portfolio management systems

Experience with Agile/Scrum methodologies and product management frameworks for technology delivery

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and adaptable benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Opportunities to do challenging work





Opportunities to take on progressively greater accountabilities Access to a variety of job opportunities across business and geographies

Job Skills

Adaptability, AI Platforms, Artificial Intelligence (AI), Business Appraisals, Business Cases, Business Strategies, Change Controls, Commercial Acumen, Critical Thinking, Decision Making, Delivering Value, Interpersonal Relationship Management, Long Term Planning, Organizational Change Management, Overcoming Resistance to Change, Strategic Alignment

Additional Job Details

Address

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City

Toronto

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

WEALTH MANAGEMENT

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-08-10

Application Deadline

2026-09-07

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

📌 Director, Global Operations Transformation (Toronto)
🏢 Royal Bank of Canada
📍 Toronto