About the role

As the Director of Professional Services at Solutionsmetrix, you will play a pivotal role in leading and managing our professional services team. You will be responsible for ensuring the successful delivery of our services to clients, driving customer satisfaction, and fostering long-term relationships. This position requires a strategic thinker with a strong background in project management and a passion for delivering exceptional service. You will collaborate closely with cross-functional teams to align our service offerings with client needs and business objectives.

Key facts

Location: Montreal, Quebec. Engagement: Full-time.

What you'll do

- Lead and manage the professional services team, providing guidance and support to ensure high-quality service delivery.
- Develop and implement strategies to enhance service offerings, focusing on client satisfaction and business growth.
- Oversee project management processes, ensuring projects are delivered on time, within scope, and within budget.
- Collaborate with sales and marketing teams to identify opportunities for service expansion and improvement.
- Establish and maintain strong relationships with clients, acting as a trusted advisor to understand their needs and challenges.
- Monitor and analyze service performance metrics to identify areas for improvement and implement necessary changes.
- Conduct regular training and development sessions for the professional services team to enhance their skills and knowledge.
- Prepare and present reports to senior management on service performance, client feedback, and strategic initiatives.
- Drive the adoption of best practices in project management and service delivery across the organization.




- Participate in the recruitment and onboarding of new team members, ensuring a robust cultural fit and alignment with company values.
- Manage client escalations and resolve issues promptly to maintain high levels of customer satisfaction.
- Stay informed about industry trends and advancements to ensure Solutionsmetrix remains competitive in the market.

Requirements

- A minimum of 7 years of experience in a professional services or project management role, preferably within a technology or consulting setting.
- Proven track record of successfully managing teams and delivering complex projects.
- Strong understanding of project management methodologies and tools, with relevant certifications (e.g., PMP, PRINCE2) being a plus.
- Excellent communication and interpersonal skills, with the ability to build relationships with clients and stakeholders at all levels.
- Demonstrated ability to think strategically and align service offerings with business objectives.
- Experience in developing and implementing service delivery processes and best practices.
- Strong analytical skills, with the ability to interpret data and make informed decisions.
- Proficiency in project management software and tools, as well as Microsoft Office Suite.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.

Nice to have





- Experience in the software or technology industry, particularly in a SaaS environment.
- Familiarity with customer relationship management (CRM) systems and tools.
- Previous experience in a leadership role within a professional services organization.
- Knowledge of Agile methodologies and practices.
- Fluency in both English and French is an asset, given the bilingual nature of the Montreal market.

Skills & tools

- Project Management: Expertise in managing projects from initiation to completion, ensuring alignment with client expectations and business goals.
- Leadership: Strong leadership skills to inspire and motivate a diverse team, fostering a culture of collaboration and continuous improvement.
- Communication: Exceptional verbal and written communication skills for effective client interactions and internal reporting.
- Analytical Thinking: Ability to analyze data and metrics to drive decision-making and service enhancements.
- Relationship Management: Proven skills in building and maintaining strong client relationships, with a focus on long-term partnerships.

Practical notes

- This position is based in Montreal, Quebec, and may require occasional travel to client sites or other company locations.
- The salary for this role will be competitive and commensurate with experience, with additional benefits and performance-based incentives.

Solutionsmetrix is committed to fostering a diverse and inclusive workplace, and we encourage applications from candidates of all backgrounds.

Company: Solutionsmetrix. Title: Director of Professional Services. Location: Montreal, Quebec. Job type: Full-time.

📌 Director of Professional Services (Montreal)
🏢 Solutionsmetrix
📍 Montreal