EXECUTIVE DIRECTOR

ABOUT US

We’re Signature Retirement Living, and we believe that enjoying life is what Vibrant Seniors Living should be all about. We hire outstanding people who truly care about seniors and understand their needs. We value our staff and believe in providing a culture that cultivates and celebrates success, offering excellent benefits and perks, and a vibrant, fun, safe work environment, and much more!

As we continue to expand, we invite you to be a part of building a reputation that will stand the test of time. If you are passionate, creative, caring and energetic, we would like to hear from you!

THE OPPORTUNITY

Wellington West Retirement Community, located in Ottawa, Ontario is actively seeking an energetic, enthusiastic and self-motivated individual to join our growing team.

Reporting to the Director of Operations, the Executive Director is accountable for directing, administering and coordinating all activities of a Signature Retirement Living (SRL) property, including the management of human, physical and financial resources. The Executive Director (ED) promotes SRL’s philosophy which supports the implementation and maintenance of superior hospitality, customer service and unmatched choice in resident care and ancillary services.

The ED will focus on the ongoing improvement of SRL’s business model to ensure maximum productivity; act as the sales champion by creating and maintaining a sales culture; establish key long-term relationships with business partners and corporate representatives that will enhance property operations, positive public reputation and top of mind awareness for marketing and sales.

THE SPECIFICS

- Employment Term: Permanent
- Job Type: Full-Time
- Biweekly Hours: 80
- Work Location and Arrangement: Ottawa, onsite
- Vacancy Status: Current Vacancy
- Compensation: $100,000 - $120,000 annual base salary; also eligible for a discretionary, performance-based bonus
- AI Disclosure: Artificial intelligence may be used to support the initial screening of applications. Final hiring decisions are made by the hiring manager and are not automated.

PRIMARY RESPONSIBILITIES

Organizational Management and General Administration

- Interpret and apply SRL’s mission, vision, values and policies as well as all legislative requirements (e.g. Retirement Homes Act, etc.) for the efficient and effective operation of the business.




- Delegate the appropriate responsibility and authority to manage the daily operations of the Community.
- Implement effective human resources management programs, policies and procedures in compliance with SRL mission, vision, values, directives and legislative requirements.
- Ensure effective stewardship of resources and maximization of profitability, including preparation and monitoring of Community annual budget, variance analysis and resource utilization.
- Direct and monitor the establishment and maintenance of appropriate accounting and record-keeping functions.
- Maintain a safe environment for residents, families, visitors, staff and volunteers through accident prevention, emergency procedures and regulations, appropriate and safe use of physical facilities, supplies and equipment, and preventative infection control procedures.

Delivery & Evaluation of Resident Programs & Services

- Ensure the effective delivery and ongoing evaluation of care and ancillary services that enhance the well-being of residents through the deployment of appropriate policies, procedures and resources.
- Align services to best meet the needs of the residents in accordance with Company standards, policies and legislative requirements.
- Establish processes to facilitate the co-ordination of services and communication between departments towards the achievement of Community goals and objectives.

Marketing & Community Relations

- Create a sales and marketing culture through guidance of the deployment of effective techniques and strategies in accordance with SRL brand promise of service delivery and marketing collateral.
- Empower all employees to be involved in the Sales and Marketing process.
- Engage in ongoing evaluation of all sales/marketing programs and tactics to maximize Occupancy, inclusive of a commitment to our sales process. Ensure transparency of revenue and occupancy targets.
- Foster positive relationships amongst residents, their families, staff, volunteers and the community at large.
- Actively promote the Community through outreach to systemic (hospitals) and non-systemic community influencers,



while ensuring that we are delivering on our operational promise to our existing residents.

WHO YOU ARE

- Post-secondary education in Business Administration, Hospitality Management or industry related program, or equivalent combination of education and experience will be considered.
- Minimum 3 years’ experience in a managerial or leadership capacity in a retirement residence, senior management in a health agency or service industry.
- Proficient computer skills (Microsoft Office).
- Must be able to provide a police check with vulnerable sector screen upon hire.
- Must be able to provide results of TB (tuberculosis) testing (2-step skin test or chest x-ray) upon hire.
- Must be able to provide a record of vaccination for COVID-19 (minimum 2 doses) upon hire.

ACCOMMODATION In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and selection process upon request.

Signature Retirement Living is an equal opportunity employer dedicated to recruiting and retaining a qualified workforce, and is committed to hiring practices that are fair and equitable. The company and its hiring managers always seek to hire the most qualified candidate for a position. A protected characteristic under the Human Rights Code is never used against a person during the hiring process.

INTERVIEW COMMUNICATION

Candidates who are interviewed will be informed whether a hiring decision has been made within 45 days of the interview (or final interview, where applicable).

Job Type: Full-time

Pay: $100,000.00-$120,000.00 per year

Benefits

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site gym
- In office parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible language requirement:
- French not required

Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Experience:
- Senior care: 3 years (preferred)
- Retirement Living: 3 years (preferred)
- Business management: 3 years (preferred)
- Hospitality Management: 3 years (preferred)
- Management: 3 years (preferred)
- Leadership: 3 years (preferred)

Language:
- English (required)

Location:
- Ottawa, ON (preferred)

Work Location: In person

📌 Executive Director (Ottawa)
🏢 Signature Retirement Living
📍 Ottawa