Description Location: TELUS Health Care Centre, Calgary Hours: 6:30AM - 2:30PM PST (Monday to Friday) Important, you must be in person at the clinic during these hours Status: Regular Full Time Who is TELUS Health? TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.

Simply put, our team members across the country are united by their commitment to continuously innovate to make healthcare more accessible and deliver improved health experiences for everyone. TELUS Health Care Centres Is a Connected Network Of 13 Best-in-class Medical Centers Where Our Renowned And Passionate Teams Of Healthcare Professionals Can Capitalize On TELUS Health’s Innovative Digital Health Technology To Deliver Highly personalized care

Enhanced patient experiences

Easy access to a broad range of services in preventive health, wellness, primary care, mental health and occupational health What You’ll Do As an Executive Experience Coordinator, you’ll be the welcoming face of our clinic, ensuring every patient feels valued and supported. You’ll go beyond check-ins and clinic tours—you’ll build relationships, understand patient needs, and match them with the right products and services to achieve their health goals. Deliver a personalized, concierge-level experience for patients from check-in to check-out

Build relationships to understand patient health goals and proactively recommend relevant services

Act as a product expert, guiding patients through our private pay offerings and facilitating bookings

Track patient interactions in our CRM, maintain a pipeline of opportunities,



while ensuring compliance with privacy regulations

Work collaboratively with medical teams to ensure a holistic, patient-first approach to care

Follow up with patients via email or phone to enhance engagement and retention Qualifications What You Bring to the Table Education & Experience: Post-secondary degree in Sales, Marketing, Hospitality, or a related field. 2-3 years in a sales or hospitality role with a robust focus on customer relationships

Patient Guidance: Ability to guide patients through available healthcare services, providing transparent and ethical recommendations

Sales Excellence: Proven ability to exceed engagement goals through consultative and relationship-based approach

People-First Approach: Engaging, proactive, and passionate about delivering a top-tier client experience

Organizational Skills: Ability to juggle multiple priorities while maintaining attention to detail

Tech-Savvy: Proficient in CRM databases, data management, and Google Workspace

Industry Knowledge: Familiarity with the private and public health sectors with experience in EMR systems is a plus Nice to Have’s Competitive candidates will have experience with consultative selling in a healthcare or wellness setting

Experience supporting an executive audience (C-suite level executives or senior management)

Benefits

Opportunity to join a fast-paced team in a fun, learning-intensive environment

Help build out the future of the Executive Experience Coordinator function at TELUS Health By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

📌 Executive Experience Coordinator, TELUS Health Care Centers - Calgary
🏢 Decisive Farming by TELUS Agriculture
📍 Calgary