- Define and enforce reliability standards for banking integrations and manage partner-related escalations.
- Establish SLOs and operational metrics to identify risks and prioritize the integration backlog.
- Maintain technical relationships with financial partners to align on roadmaps and commercial requirements.
- Direct the integration of agentic, LLM-powered workflows to reduce manual toil and improve operational efficiency.
- Build and manage a team of Integration Reliability Engineers, focusing on coaching, hiring, and technical development.
- Serve as the primary operational liaison between engineering, product, compliance, and legal departments.
Requirements
- Minimum 3 years of experience in people leadership within a TechOps environment.
- Proven ability to coach team members, manage performance, and build high-functioning teams.
- Hands-on technical proficiency, including code review,
data querying, and end-to-end investigation of integration failures.
- Experience in operational leadership, specifically with incident command, production reliability, and defining SLOs.
- Background in managing technical partner or vendor relationships at a leadership level.
- Experience overseeing or building agentic or LLM-powered workflows in a production setting.
- Robust communication skills for both technical and non-technical stakeholders.
Nice to have
- Deep knowledge of open banking, payments partner integrations, or financial data aggregation.
- Experience building a TechOps or operations engineering function from the ground up.
- Demonstrated success in influencing engineering roadmaps to prioritize reliability and operational tooling.
Skills & tools
- LLM-powered agentic workflows
- Integration reliability engineering
- Incident management
- SLO and operational metric definition
- Technical partner management
- Data analysis and querying
The preferred qualifications are not mandatory for consideration.
📌 Financial Connections TechOps Manager (Toronto)
🏢 Stripe
📍 Toronto
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