Front Desk Agent - Full Time (NOC 64314)

:

Our front desk staff are the face of our business and they are the first impression for our hotel guests. If you would like to be a part of our amazing team, have a friendly and fun personality and you meet the requirements below, then 35-40 hours per week

Vacancy: 2

Job Tasks:

- Greet guests in a friendly & courteous manner

- Register arriving guests and assign rooms, using the in-house reservation system efficiently

- Follow check-in procedure (giving information about hotel & restaurant)

- Professionally answer inquiries regarding hotel services and registration by email, by telephone, and in person

- Write offers to leisure and corporate guests

- Answer in-house phone calls from guests and arrange for amenities or services

- Provide information about services available in the community

- Respond to guests' complaints using in-house service recovery guidelines

- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems

- Work cooperatively with back of house staff to respond to guest needs

- Present statements of charges to departing guests and receive payment by methods of credit card, cash, PO or debit

- Perform daily opening and nightly closing procedure





- Operate in-house reservation system, POS and other platforms as needed

- Handover shift notes & other information to next shift

Responsibilities:

- Ensure Front Desk is clean and clutter free at all times

- Ensure our guests feel welcome and respected

- Perform duties assigned efficiently

- Operate Front Desk with minimal supervision

- Keep personal and guest safety at top of mind at all times

- Reliably report all inconsistencies in financial reports to management

- Maintain a professional and tidy personal appearance

Physical Demands:

- Must be able to stand and exert well-paced mobility for up to 6 hours in length

- Ability to lift and carry up to 50 pounds on a regular basis, throughout the shift

- Must be able to kneel, bend, stoop, squat and stretch to fulfill tasks

Education, Knowledge, Skills & Abilities

- Grade 12 or higher. Preference will be given to candidates with higher education

- Certificate of hospitality management an asset

- Knowledge of protected work procedures and guest conflict resolution

- Basic knowledge of customer service procedures such as journey mapping

- Ability to work in a team and efficiently communicate between departments

📌 Front Desk Agent - Full Time (NOC 64314) (Canada)
🏢 Whitehorse Chamber of Commerce
📍 Canada