Company Description Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining.

Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!

Front Desk / Guest Agent First impressions are everything. As a Guest Agent, you are the face of Fairmont Hotel Vancouver, creating memorable experiences from the moment guests arrive until their departure. As a key member of our Front Office team, you will deliver warm, personalized, and efficient service while ensuring every guest feels welcomed, valued, and cared for.

What’s In It For You An inclusive, empowering, and positive workplace culture where people are at the heart of everything we do The opportunity to work alongside passionate hospitality professionals who are committed to creating exceptional guest experiences

Competitive pay, starting at $26.99 per hour, with the potential to increase to $33.74 per hour after successful completion of the probationary period

Complimentary meals during your shift through our Colleague Dining Program

Comprehensive advantages package including health, paramedical, dental, vision, life, and disability insurance for eligible colleagues

Company-matched pension plan and the option to enroll in the Group Registered Retirement Savings Plan for eligible colleagues

Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at participating dining destinations in Vancouver, Victoria, and Whistler

Travel reimbursement for a TransLink monthly pass

Complimentary hotel stay for newly hired colleagues with breakfast for two through our BE OUR GUEST program





Colleague benefit card offering discounted room and food & beverage rates at Accor properties worldwide for you and your family The opportunity to work in a luxury hotel environment within a historic Vancouver landmark dating back to 1939

Learning and development opportunities through our Academies and training programs

Opportunities to contribute through our Corporate Social Responsibility initiatives What You’ll Be Doing As a Guest Agent, you will be responsible for delivering exceptional service throughout the guest journey, including: Providing professional, friendly, and personalized service to guests and colleagues in alignment with Fairmont service standards

Welcoming guests and completing check-in, check-out, and account settlement procedures accurately and efficiently

Verifying reservations, guest information, room assignments, payment details, and registration requirements

Responding to guest requests, inquiries, and concerns with professionalism, urgency, and care

Supporting service recovery efforts and escalating concerns when appropriate to ensure guest satisfaction

Maintaining accurate guest records, profiles, and documentation within hotel systems

Processing cash, credit card, debit card, currency exchange, and billing transactions accurately while following cash-handling procedures

Promoting hotel facilities, amenities, loyalty programs, and special offers while identifying opportunities to enhance the guest experience

Collaborating with Housekeeping and other departments to support smooth operations and seamless guest experiences

Maintaining a welcoming, organized, and professional Front Office setting

Participating in training programs, departmental meetings, briefings, and service excellence initiatives

Supporting hotel safety standards, policies, and procedures at all times Qualifications What We’re Looking For Previous customer service experience in hospitality, tourism, retail, or another service-focused environment

Previous Front Office or luxury hotel experience is considered an asset

Experience with a Property Management System (PMS), such as Opera Cloud, is preferred





Strong communication skills with the ability to communicate effectively in English, both verbally and in writing

Additional language skills are considered an asset A genuine passion for creating memorable guest experiences The ability to remain calm, professional, and solution-focused in challenging situations

Strong attention to detail, organization, and accuracy

Ability to prioritize multiple tasks in a fast-paced environment

Professional appearance and demeanor consistent with luxury hospitality standards

Ability to work independently while contributing positively as part of a team

Reliable, dependable, and committed to delivering exceptional service

Basic computer skills and confidence using hotel systems and office technology

Ability to maintain confidentiality and handle guest information with discretion Operational Requirements This position requires flexibility to work a variety of shifts, including early mornings, late nights, overnight shifts, weekends, and holidays.

Physical requirements include: Standing and walking for extended periods throughout the shift

Frequent use of computers and office equipment

Occasional lifting, carrying, pushing, or pulling items up to 10 kg (22 lbs.)

Ability to respond effectively during emergency situations and support operational need Additional Information Visa Requirements Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our Commitment To

Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

📌 Front Desk Agent - Full Time (Vancouver)
🏢 Fairmont Hotels u0026 Resorts
📍 Vancouver