Company Description Four Points by Sheraton Grande Prairie offers a comfortable and convenient stay directly across from the Eastlink Centre and near local attractions such as Grande Prairie Museum, Grande Prairie Live Theatre, and the Coca-Cola Centre, as well as the municipal airport. Guests enjoy on-site amenities including a 24-hour fitness centre, indoor pool, and Wendel Clark’s bar & grill serving breakfast, lunch, and dinner. Rooms feature complimentary Wi-Fi, flat-panel TVs with cable channels, microwaves and mini-refrigerators.

Several kitchenette suites for ling term stays and some with kitchenettes and separate living areas. The hotel also offers expansive event space for conventions, meetings, and seminars, along with a business centre for work needs. Its focus on modern comfort and guest-friendly services creates a welcoming environment for both leisure and business travelers.

Role Description The Front Office Manager is responsible for overseeing daily front desk operations and ensuring a seamless arrival and departure experience for all guests. This full time, in office role in Grande Prairie, AB includes supervising front office team members, managing scheduling, and supporting training and performance.

The Front Office

Manager monitors guest satisfaction, handles escalated concerns, and coordinates with housekeeping, maintenance, and food and beverage teams to deliver efficient service.



The role also includes managing reservations, checking accuracy of billing, maintaining front office standards and procedures, and ensuring compliance with brand expectations. The manager is expected to lead by example, maintain a professional presence in the lobby, and support a safe, inclusive workplace for the team.

Qualifications

Strong Front Office and Customer Service skills, with experience overseeing guest check-in, check-out, and lobby operations.

Customer Satisfaction focus, including handling guest concerns, resolving issues promptly, and maintaining high service standards.

Office Administration capabilities for managing schedules, documentation, reporting, and coordination with other hotel departments.

Clear and professional Communication skills for interacting with guests, team members, and management.

Previous supervisory or management experience in hospitality or a related customer-focused environment.

Proficiency with hotel property management systems and basic computer applications (e.g., MS Office).

Ability to work flexible hours, including evenings, weekends, and holidays, based on operational needs.

High school diploma or equivalent required; post-secondary education in hospitality or business is an asset.

Demonstrated ability to lead teams, prioritize tasks, and maintain composure in a fast-paced environment.

📌 Front Office Manager (Grande Prairie)
🏢 Four Points by Sheraton Grande Prairie
📍 Grande Prairie