Trapped Canada (Waterloo Location) - We are one of the largest real-life escape game chains in North America, with over 40 locations across Canada. Trapped Waterloo location is hiring passionate, energetic, and creative individuals to join the team! We're expanding at a fast pace along with a large number of career opportunities opening up.

Position Hiring

Game Master / Customer Service Representative

Our work environment includes

- Modern office setting
- Growth opportunities
- Relaxed atmosphere
- Regular social events
- On-the-job training
- Company perks
- Casual dresscode
- Flexible working hours
- Safe work environment

Requirements:

- Maintaining a passionate, energetic, outgoing and positive attitude at all times.
- Fluent English is a must. Bilingual would be a bonus.
- Excellent communication skills.
- Exceptional customer service skills.
- Strong interpersonal skills.
- Creative and comfortable with participating in social media initiatives/content creation.
- Able to work in a fun but fast paced environment while maintaining professionalism at all times.




- Able to cope with the special store operation hours due to the nature of the business. (Up to 12am on Friday and Saturdays for closing shifts.)
- Able to deal with situations with logical decisions and a positive attitude.
- Prior customer service experience is NOT mandatory, as we will provide full training upon job enrolment.

Candidates must attach their resumes along with their application, Linkedin profile link is also highly encouraged to be included on the resume. Only qualified candidates will be contacted for an on-site interview opportunity.

Thank you

Job Type: Part time

Pay: $17.60-$19.00 per hour

Benefits

- Casual dress
- Company events
- On-site parking
- Profit sharing

Education:
- Secondary School (preferred)

Experience:
- Customer service: 1 year (preferred)

Licence/Certification:
- Smart Serve (preferred)
- Canadian citizenship/permanent residency (required)

Work Location: In person

📌 Game Master / Customer Service Representative (Waterloo)
🏢 Trapped Escape Rooms Kitchener-Waterloo
📍 Waterloo