IT Help Desk Analyst will report to the Service Delivery Manager and provide remote technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all PC, MAC-related, Office 365, Network issues with a goal of first contact resolution. 2+ years of experience working for a Managed Service Provider, MSP or remotely supporting multiple external clients required Job Profile IT Help Desk - provide first and second level technical support through phone and email

Support Windows and MAC desktop and laptop computers

General access and connectivity issues

Desktop application issues

Basic administration of user accounts and groups

Take ownership of trouble tickets, working and tracking issues to resolution

Record detailed information into Service Desk ticketing system

Support for mobile devices such as iPhones and Android phones

Occasionally act as a liaison between Partners/Clients and NOC team .

Candidate

Profile 2 plus years of experience in a Service or Help Desk Desk/Inbound Support Center workplace





Windows and Apple operating systems

Office 365 Mail and Email clients (Microsoft Outlook)

Proficient in Active Directory

Knowledge of network basics

Knowledge of VPN basics

Excellent communication, written and verbal are vital

Excellent customer service skills are vital

College or Technical Institute degree in Information Technology or other related discipline required.

CompTIA Network+/Security+/A+, or MS365 role-based certifications an asset

Customer service, especially with inbound phone contact Job Types: Full-time, Permanent Benefits Paid time off

Work from home Schedule 8 hour shift Experience IT Help desk: 2 years (required)

Office 365: 1 year (required) Skills: vpn basics,network basics,it help desk,windows and mac desktop support,customer service skills,windows,mac,it help desk support,office 365 support,active directory,email

📌 IT Helpdesk Analyst (Canada)
🏢 Flexis IT
📍 Canada