Overview

Join our dynamic team as an IT Specialist and become a vital driver of technological excellence! In this role, you will deliver exceptional technical support, troubleshoot complex issues, and ensure seamless operation of our IT infrastructure. Your expertise will empower users across the organization, enhance system security, and optimize network performance.

If you thrive in a fast-paced setting and are passionate about solving technical challenges with enthusiasm and precision, this opportunity is perfect for you!

Duties

- Provide comprehensive technical support to end-users for hardware, software, operating systems (Windows, macOS, Linux), and network issues
- Troubleshoot and resolve software problems related to Microsoft Office applications, operating systems, and specialized enterprise tools such as ServiceNow, Jira, BMC Remedy
- Manage computer networking components including LAN (Local Area Network), firewall configurations, VPN (Virtual Private Network) access, and wireless connectivity to ensure secure and reliable connections
- Assist with desktop support tasks such as installing, configuring, and maintaining computer hardware and peripherals
- Monitor and maintain network security protocols; configure firewalls and VPNs to protect organizational data
- Support IT service management processes by documenting incidents and requests using ServiceNow or BMC Remedy; prioritize tickets effectively
- Conduct regular system updates,



software troubleshooting, and hardware diagnostics to minimize downtime and improve performance
- Collaborate with cross-functional teams on IT projects; utilize Jira for task tracking and project management

Experience

- Proven experience in IT support or help desk roles with a strong understanding of operating systems including Windows, macOS, and Linux environments
- Hands-on knowledge of computer networking concepts such as LAN setup, firewall management, VPN configuration, and troubleshooting network issues
- Familiarity with enterprise ticketing systems like ServiceNow or BMC Remedy for incident management
- Experience supporting desktop environments with expertise in hardware repair and software troubleshooting
- Strong communication skills to effectively assist users at all levels; ability to explain technical concepts clearly
- Knowledge of security best practices including firewall management and VPN setup to safeguard organizational data
- Ability to prioritize multiple tasks efficiently while maintaining a high level of customer service excellence

Join us in creating a resilient IT environment that drives innovation! We are committed to fostering a supportive workplace where your skills grow alongside our organization’s success. Pay: $42,688.99-$89,287.59 per year

Benefits

- Dental care
- On-site parking
- Paid time off

Work Location: In person

📌 IT Specialist (Rimouski)
🏢 ENAIRJ AUX CANADA
📍 Rimouski