AAA Canada (mandate for a major aerospace industry leader)
Schedule
Day Shift
Mandate
Full-time, permanent
Expected start
ASAP
Advantages and benefits
Sick leave days to ensure your well-being.
Comprehensive group insurance program.
Health, wellness and development program
Competitive salary
Career development and professional growth opportunities.
Stimulating work environment with major projects in the aeronautics, land transport and defense sectors.
Responsibilities
Lead the management and continuous optimization of IT services based on the ServiceNow platform (ITSM, ITOM, etc.).
Design, develop and maintain advanced dashboards and analytical reports for monitoring performance indicators (KPIs and SLAs).
Model, implement and update workflows and automated business processes.
Analyze system data to proactively identify opportunities for improvement, simplification and automation of business processes.
Collaborate directly with internal stakeholders and users to gather their needs and adapt ServiceNow solutions to their operations.
Ensure governance and exhaustive technical documentation of IT service configurations, processes and architectures.
Arbitrate and popularize technical choices related to ITSM processes with IT teams and management.
Profile
University degree (or equivalent) in computer science, software engineering or a related discipline.
Confirmed practical experience on the ServiceNow platform (ITSM, ITOM, reporting modules, etc.) and in IT service management.
Robust command of data analysis and associated tools (e.g. Google Sheets, ServiceNow dashboards).
Excellent technical popularization skills, keen analytical mind and demonstrated autonomy in a complex environment.
Knowledge of service management frameworks (e.g. ITIL) and the aerospace industry (an asset).
Strong communication and interpersonal skills to interact effectively with transnational teams.
Fluency in English and French (advanced/negotiation level) mandatory.
Embark on an exciting adventure with AAA Canada, where every application opens the door to new possibilities.
AAA subscribes to the principle of employment equity and encourages women, indigenous people, people with disabilities and members of visible minorities to submit their applications.
ABOUT AAA CANADA AAA Canada is an on-site and off-site manufacturing company that offers specialized subcontracting and technical assistance services related to industrial engineering, production and maintenance processes in the Aeronautics, Land Transport and Defense sectors.
📌 374 ITSM Analyst - IT Service Management (Oka)
🏢 AAA Canada
📍 Oka
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.