Job Summary

Life Skills Therapy is an established and growing multidisciplinary rehabilitation clinic serving clients throughout Langley, Surrey, and the Fraser Valley.

We are looking for an experienced Medical Office Assistant (MOA) / Client Care Coordinator who is organized, professional, friendly, and enjoys working in a busy healthcare environment.

This is not simply a reception position. You will play an important role in client care, appointment scheduling, rehabilitation service coordination, healthcare administration, and communication with clinicians, insurers, case managers, and other healthcare professionals.

The position is part-time initially, with strong potential to become a full-time permanent position as our clinic continues to grow.

What You’ll Do

Client Care & Reception

- Welcome clients and visitors and provide excellent customer service.
- Answer telephone calls, emails, and new client inquiries.
- Assist clients with appointments, services, and general questions.
- Maintain a professional, welcoming, and organized reception environment.
- Handle client concerns appropriately and escalate when required.

Scheduling & Coordination

- Coordinate appointments for Occupational Therapy, Physiotherapy, Kinesiology, and other rehabilitation services.
- Schedule and reschedule appointments based on client needs and clinician availability.
- Communicate with therapists regarding appointments, reports, authorizations, and follow-ups.
- Maintain accurate schedules and client information using Jane App/EMR systems.
- Monitor outstanding appointments, reports, authorizations, and follow-up items.

Healthcare & Insurance Administration

- Communicate with ICBC, WorkSafeBC, insurance companies, case managers, physicians, and healthcare providers.
- Assist with treatment authorizations, extensions, reports, and documentation.
- Upload reports and documentation through ICBC and WorkSafeBC portals.




- Assist with invoicing and other healthcare administrative processes.
- Maintain accurate and confidential electronic client records.

General Administration

- Scanning, filing, photocopying, mail, inventory, and general office duties.
- Use Microsoft Office and Office 365 for daily administrative tasks.
- Assist clinicians and management with administrative projects.
- Assist with clinic opening/closing procedures when required.

What We’re Looking For We are particularly interested in candidates with:
- 2+ years of experience as an MOA, Medical Receptionist, Clinic Coordinator, or Healthcare Administrator.
- Previous experience in a medical, physiotherapy, occupational therapy, rehabilitation, or multidisciplinary healthcare clinic.
- Strong client service and communication skills.
- Excellent organization and attention to detail.
- Ability to multitask and prioritize in a busy clinic.
- Strong computer skills and experience with EMR/scheduling systems.
- Experience with Jane App is an asset.
- Experience with ICBC and/or WorkSafeBC is an asset.
- Knowledge of medical terminology is an asset.
- Ability to communicate professionally with clients, families, therapists, physicians, insurers, and case managers.
- Ability to maintain strict confidentiality.
- Positive attitude and ability to work effectively as part of a multidisciplinary team.

Why Join Life Skills Therapy?
- $20.00–$24.00/hour, depending on experience
- Part-time with potential for full-time permanent employment
- Monday–Friday schedule
- Supportive and cooperative healthcare environment




- Work alongside experienced OTs, PTs, Kinesiologists, and rehabilitation professionals
- Opportunities for professional growth and advancement
- Paid time off
- In office parking
- Team events and activities
- Opportunity to develop specialized experience in rehabilitation, ICBC, WorkSafeBC, and healthcare administration

About Life Skills Therapy Established in 2011, Life Skills Therapy is an award-winning community rehabilitation provider offering client-centred rehabilitation services for motor vehicle injuries, workplace injuries, brain injuries, neurological conditions, orthopedic injuries, chronic conditions, and other health challenges.

Our multidisciplinary team includes Occupational Therapists, Physiotherapists, Kinesiologists, Rehabilitation Assistants, Counsellors, and administrative professionals.

Our philosophy, “Helping you to help yourself®,” reflects our commitment to helping clients achieve their rehabilitation and functional goals.

Apply Today

If you are an experienced MOA or healthcare administrative professional in Langley, Surrey, or the surrounding Fraser Valley and are looking for an opportunity to grow with a well-established rehabilitation organization, we would love to hear from you.

Please submit your resume and a brief cover letter outlining your relevant experience.

Life Skills Therapy

Langley, BC

Pay: $20.00-$24.00 per hour

Benefits

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Application question(s):
- How many years of Medical Office Assistant or healthcare administrative experience do you have?
- Do you have experience working with ICBC or WorkSafeBC?
- Are you interested in transitioning to full-time employment if the position becomes full-time?

Experience:
- MOA or healthcare administrative: 1 year (preferred)

Work Location: In person

📌 Medical Office Assistant (MOA) / Client Care Coordinator (Langley)
🏢 LIFE SKILLS THERAPY
📍 Langley