Here's a brief overview of the tasks and responsibilities you'll be able to do:

- Create trouble records and service requests, update them and follow up until they are resolved;
- Provide technical support to users online, by phone, and in person;
- Use remote control tools to troubleshoot incidents;
- Route incidents and requests to the appropriate teams when required;
- Apply escalation procedures and ensure service levels are met;
- Follow up on requests to ensure quick resolution of incidents;
- Maintain incident records and knowledge base in management tools;
- Administer user accounts, print queues, directories and user files;
- Manage email groups, reset passwords and use content filtering tools;
- Provide technical support for applications used by the organization;
- Contribute to the development and updating of the information technology department's policies and procedures.





The profile you are looking for is as follows:

- Hold a diploma or certificate in computer systems or equivalent training;
- Have between three (3) and five (5) years of experience in IT support in a service desk;
- Demonstrate experience in a Microsoft environment;
- Have experience in level 1 and 2 technical support;
- Demonstrate excellent interpersonal skills and provide quality customer service;
- This position requires fluency in French and English for daily tasks, understanding documentation, and qualified communication with customers, suppliers, and colleagues across Canada.
- French and English language skills are essential, both oral and written.

📌 Microsoft Support Technician (Montreal)
🏢 COFOMO
📍 Montreal